Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Become a skilled medical office manager.

Gain essential skills to manage healthcare practices in 6 months or less. No prior experience or degree needed to start your career as a medical office manager.

Michelle J. Campbell
Maura McGuire, MD, CPC, FACP

Instructors: Michelle J. Campbell

30,920 already enrolled

What you'll learn

  • Apply effective human resources practices and strategies to manage and lead a healthcare organization.

  • Implement quality and safety programs to ensure high-quality healthcare delivery and promote a culture of safety.

  • Analyze and navigate the complexities of healthcare delivery systems to optimize patient care and outcomes.

  • Utilize healthcare data and electronic health records (EHRs) to support decision-making and enhance operational efficiency.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Prepare for a career in Health

  • Receive professional-level training from Johns Hopkins University
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Johns Hopkins University

Professional Certificate - 6 course series

Introduction to Ambulatory Healthcare Management

Introduction to Ambulatory Healthcare Management

Course 1, 9 hours

What you'll learn

Skills you'll gain

Category: Health Care
Category: Medical Terminology
Category: Telehealth
Category: Urgent Care
Category: Health Care Administration
Category: Financial Management
Category: Human Resources
Category: Health Systems
Category: Practice Management
Category: Healthcare Industry Knowledge
Human Resources Management Essentials

Human Resources Management Essentials

Course 2, 9 hours

What you'll learn

Skills you'll gain

Category: Employee Engagement
Category: Human Resource Policies
Category: Diversity and Inclusion
Category: Law, Regulation, and Compliance
Category: Performance Management
Category: Change Management
Category: Employee Onboarding
Category: Constructive Feedback
Category: Talent Recruitment
Category: Employee Performance Management
Category: Interviewing Skills
Category: Human Resources Management and Planning
Category: Organizational Change
Category: Human Resources
Category: Goal Setting
Category: Performance Review
Category: Smart Goals
Category: Human Resource Management
Category: Organizational Leadership
Category: Recruitment
Quality and Safety in Ambulatory Healthcare Management

Quality and Safety in Ambulatory Healthcare Management

Course 3, 10 hours

What you'll learn

Skills you'll gain

Category: Patient Safety
Category: Continuous Quality Improvement (CQI)
Category: Healthcare Project Management
Category: Health Care Procedure and Regulation
Category: Project Management
Category: Strategic Leadership
Category: Risk Management
Category: Performance Improvement
Healthcare Delivery for Medical Practice Managers

Healthcare Delivery for Medical Practice Managers

Course 4, 11 hours

What you'll learn

Skills you'll gain

Category: Patient Flow
Category: Preventative Care
Category: Regulatory Compliance
Category: Staff Management
Category: Care Coordination
Category: Budgeting
Category: Primary Care
Category: Care Management
Category: Practice Management
Category: Needs Assessment
Category: Healthcare Industry Knowledge
Category: Case Management
Category: Health Care
Data and Electronic Health Records

Data and Electronic Health Records

Course 5, 8 hours

What you'll learn

Skills you'll gain

Category: Data Security
Category: Health Insurance Portability And Accountability Act (HIPAA) Compliance
Category: Data Management
Category: Data Integrity
Category: Data Quality
Category: Electronic Medical Record
Category: Data Analysis
Category: Electronic Medical Record System
Category: Clinical Documentation
Category: Information Privacy
Category: Medical Privacy
Revenue Cycle, Billing, and Coding

Revenue Cycle, Billing, and Coding

Course 6, 6 hours

What you'll learn

Skills you'll gain

Category: Medical Coding
Category: ICD Coding (ICD-9/ICD-10)
Category: CPT Coding
Category: Patient Registration
Category: Insurance Policies
Category: Medical Billing
Category: Medical Billing and Coding
Category: Claims Processing
Category: Denial Management
Category: Revenue Management
Category: Registration
Category: Payment Processing and Collection
Category: Billing
Category: Insurance
Category: Revenue Cycle Management

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Michelle J. Campbell
Johns Hopkins University
6 Courses44,900 learners
Maura McGuire, MD, CPC, FACP
Johns Hopkins University
6 Courses44,900 learners

Offered by

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews across Johns Hopkins Medical Office Manager

avg. across 6 courses

  • 5 stars

    83.80%

  • 4 stars

    10.47%

  • 3 stars

    2.47%

  • 2 stars

    0.76%

  • 1 star

    2.47%

JP
Course: Introduction to Ambulatory Healthcare Management

Reviewed on Dec 18, 2025

RM
Course: Human Resources Management Essentials

Reviewed on Jul 3, 2026

JT
Course: Healthcare Delivery for Medical Practice Managers

Reviewed on Oct 26, 2025

¹Career improvement (i.e. promotion, raise) based on Coursera learner outcome survey responses, United States, 2021.