Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you'll learn in-demand skills at your own pace, no degree or experience required.

Taught in English

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Google Career Certificates

Top Instructor

1,491,983 already enrolled

Included with Coursera Plus

Professional Certificate - 5 course series

Earn a career credential that demonstrates your expertise

4.8

(173,287 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Learn at your own pace
Earn degree credit

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification

Professional Certificate - 5 course series

Earn a career credential that demonstrates your expertise

4.8

(173,287 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Learn at your own pace
Earn degree credit

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report positive career outcome
²

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera’s job search guide

Connect with 150+ U.S. hiring organizations in Google’s Employer Consortium

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¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 121 hours4.8 (149,921 ratings)

What you'll learn

Skills you'll gain

Category: Cybersecurity
Category: Wireless Security
Category: Cryptography
Category: Network Security

The Bits and Bytes of Computer Networking

Course 227 hours4.7 (47,913 ratings)

What you'll learn

Skills you'll gain

Category: Powershell
Category: Linux File Systems
Category: Command-Line Interface
Category: Linux

Operating Systems and You: Becoming a Power User

Course 333 hours4.7 (27,343 ratings)

What you'll learn

Skills you'll gain

Category: Binary Code
Category: Customer Support
Category: Linux
Category: Troubleshooting

System Administration and IT Infrastructure Services

Course 425 hours4.7 (24,532 ratings)

What you'll learn

Skills you'll gain

Category: Domain Name System (DNS)
Category: Ipv4
Category: Network Model
Category: Troubleshooting

IT Security: Defense against the digital dark arts

Course 531 hours4.8 (22,108 ratings)

What you'll learn

Skills you'll gain

Category: Directory Service
Category: Lightweight Directory Access Protocol (LDAP)
Category: Backup

Instructor

Google Career Certificates

Top Instructor

Google
324 Courses9,555,776 learners

Offered by

Google

Get a head start on your degree

When you complete this Professional Certificate, you can earn college credit if you are admitted and enroll in one of the following online degree programs.¹

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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

New to Support and Operations? Start here.

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Open new doors with Coursera Plus

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Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions