This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.
Offered By
Google
About this Course
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Skills you will gain
Directory ServiceLightweight Directory Access Protocol (LDAP)Backup
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Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 19 hours to complete
Suggested: 8 - 10 hours per week
English
Subtitles: English, Spanish, Portuguese (Brazilian), Arabic
Offered by
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Syllabus - What you will learn from this course
4 hours to complete
What is System Administration?
Welcome to the System Administration course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of system administration. We'll cover organizational policies, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues. By the end of this module, you will understand the roles and responsibilities of a System Administrator. So let's get started!
4 hours to complete
16 videos (Total 44 min), 6 readings, 5 quizzes
16 videos
What is Systems Administration?2m
Servers Revisited4m
The Cloud3m
Organizational Policies2m
IT Infrastructure Services1m
User and Hardware Provisioning4m
Routine Maintenance1m
Vendors1m
Troubleshooting and Managing Issues3m
In Case of Fire, Break Glass1m
Dion Michelle Obama Story1m
With Great Power Comes Great Responsibility3m
Never Test in Production2m
Assessing Risk2m
Fixing Things the Right Way2m
6 readings
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on KVM switch10m
Recording Your Actions10m
4 practice exercises
What is System Administration?16m
Systems Administration Tasks4m
What is System Administration?1h
Qwiklabs: Production and Test
6 hours to complete
Network and Infrastructure Services
In the second week of this course, we'll learn about network and infrastructure services. We will cover what IT infrastructure services are and what their role is in system administration. We'll also learn about server operating systems, virtualization, network services, DNS for web services, and how to troubleshoot network services. By the end of this module, you will know the most common IT infrastructure services you'll encounter when handling system administration tasks.
6 hours to complete
23 videos (Total 74 min), 6 readings, 10 quizzes
23 videos
The Role of IT Infrastructure Services in SysAdmin56s
Types of IT Infrastructure Services6m
How do Qwiklabs Work?1m
Heather First Tech Job1m
Server Operating Systems1m
Virtualization2m
Remote Access Revisited3m
FTP, SFTP, and TFTP3m
NTP2m
Network Support Services Revisited1m
DNS1m
DNS for Web Servers2m
DNS for Internal Networks3m
DHCP2m
Unable to Resolve a Hostname or Domain Name3m
What do Services Look Like in Action2m
Managing Services in Linux4m
Managing Services in Windows3m
Configuring Services in Linux4m
Configuring Services in Windows4m
Configuring DNS with Dnsmasq6m
Configuring DHCP with Dnsmasq7m
6 readings
Supplemental Reading for IT Infrastructure Services10m
Supplemental Reading for Server Operating Systems10m
Supplemental Reading for Remote Access and SSH10m
Supplemental Reading for FTP Clients10m
Supplemental Reading for BIND/PowerDNS10m
Supplemental Reading for DNS and DHCP10m
7 practice exercises
Intro to IT Infrastructure Services6m
Physical Infrastructure Services6m
Network Services10m
Network Services40m
Qwiklabs: Service Management in Linux
Qwiklabs: Service Management in Windows
Qwiklabs: Getting familiar with DNS and DHCP
6 hours to complete
Software and Platform Services
In the third week of this course, we'll explore software and platform services. We'll cover what types of software and platform services you may encounter in a tech role and how to manage them. We'll learn how to configure email services, security services, file services, print services, and platform services. We'll explore ways to troubleshoot platform services and common issues to look out for. By the end of this module, you'll understand how to setup and manage the IT infrastructure services to help a business stay productive, keep information secure, and deliver applications to its users.
6 hours to complete
16 videos (Total 45 min), 10 readings, 8 quizzes
16 videos
Configuring Communication Services2m
Configuring Email Services3m
Configuring User Productivity Services2m
Configuring Security Services3m
Heather Managing Self Doubt1m
What are file services?1m
Network File Storage3m
Mobile Synchronization3m
Configuring Print Services3m
Web Servers Revisited4m
What is a database server?1m
Is the website down?4m
Cloud Concepts3m
Typical Cloud Infrastructure Setups1m
When and How to Choose Cloud2m
10 readings
Supplemental Reading for Chat Communication Services10m
Supplemental Reading for Email Services10m
Supplemental Reading for File Services10m
Supplemental Reading for Network File Storage10m
Supplemental Readings for Mobile Synchronization10m
Supplemental Reading for Print Services25m
Supplemental Reading for Web Servers (Revisited)10m
Supplemental Reading for Database Admin Jobs10m
Supplemental Reading for Troubleshooting with Developer Tools10m
Managing Cloud Resources10m
6 practice exercises
Software Services8m
File, Print, and Platform Services8m
Qwiklabs: Managing websites with Apache2
Troubleshooting Platform Services4m
Qwiklabs: Managing Cloud Resources
Software and Platform Services35m
7 hours to complete
Directory Services
In the fourth week of this course, we'll learn about directory services. Specifically, we'll cover how two of the most popular directory services, Active Directory and OpenLDAP, work in action. We'll explore the concept of centralized management and how this can help SysAdmins maintain and support all the different parts of an IT infrastructure. By the end of this module, you will know how to add users, passwords, and use group policies in Active Directory and OpenLDAP.
7 hours to complete
19 videos (Total 100 min), 11 readings, 6 quizzes
19 videos
What is a directory server?4m
Implementing Directory Services2m
What is centralized management?4m
What is LDAP?1m
What is LDAP Authentication?3m
Heather Overcoming Obstacles1m
What is Active Directory?6m
Managing Active Directory3m
Managing Active Directory Users and Groups11m
Managing Active Directory User Passwords4m
Joining an Active Directory Domain4m
What is Group Policy?4m
Group Policy Creation and Editing13m
Group Policy Inheritance and Precedence8m
Group Policy Troubleshooting13m
Mobile Device Management (MDM)1m
What is OpenLDAP?4m
Managing OpenLDAP3m
11 readings
Supplemental Reading for Centralized Management10m
Supplemental Reading for LDAP10m
Supplemental Reading for Kerberos10m
Supplemental Reading for Active Directory10m
Supplemental Reading for Group Security Principles10m
Supplemental Reading for EFS Features10m
Supplemental Reading for DFL & FFL10m
Supplemental Reading for Group Policy Troubleshooting10m
Supplemental Readings for Mobile Device Management (MDM)10m
Supplemental Reading for OpenLDAP10m
Supplemental Reading for Managing OpenLDAP10m
5 practice exercises
Introduction to Directory Services6m
Qwiklabs: Using Active Directory
Centralized Management and LDAP8m
Active Directory30m
Directory Services50m
Reviews
4.7
TOP REVIEWS FROM SYSTEM ADMINISTRATION AND IT INFRASTRUCTURE SERVICES
by OQJan 15, 2020
This chapter is very interesting since describes a lot of the things that we have at the office running on the background but we never understood well. The material is well put together, congrats.
by AKDec 13, 2018
Good course which gives as much details about administration and infrastructure services . A Big thank you for Google , Coursera and The instructor for giving a valuable knowledge to me. Thank you
by DYNov 16, 2019
I just cannot thank Google and Coursera enough for this opportunity. This particular module of the entire Google IT Programme really kindled my curiosity to learn more using this path. Thank you.
by EMJul 25, 2018
THIS was the course I was waiting for! I feel like this gets into the true heart of what it means to be an IT specialist. I loved learning about Virtualization, Backups, Active Directories, etc.
by SJJul 7, 2018
This is a great course! Very informative and right tools are explained for a SysAdmin job. This might give you a kick start for a comprehensive study drive required for a dedicated job capacity.
by JYJun 2, 2018
Lots of great information! The last assignment was pretty challenging. Make sure to include what specific action, service, or product you would recommend and why it would help solve the problem.
by RRJun 4, 2018
It's harder for me to understand some things in this course because Active directly seems so abstract, I wish I could play around with it to fully grasp it. More visuals would be helpful as well
by IMSep 28, 2019
Well done, there were points that i had issues with but that is due to my learning style. However very well done, i can't wait to practice the new skills until i know them by rote. Thank a gain
by CRMar 5, 2019
Really good course but I wish you could teach on how to troubleshoot a DNS or DHCP server in Window environment also I would like to have learned how to install and configure a LDAP server.
by AVAug 25, 2019
This course is an excellent refresher on Sys admin tasks on both Windows and Linux platforms. The labs are great, giving you near realistic experience . The instructor is bright and cogent.
by SGDec 28, 2019
There was a LOT of material in this course. I really like this instructor as he presents so matter-of-factly and explains concepts well. I feel more comfortable in troubleshooting issues.
by KHAug 3, 2019
I really enjoy the AD sections, I wish there was more hands on with exercises in this course. More focus on VM environment would have been great to see, but overall an excellent course!
by SSMar 13, 2019
Excellent course. The only improvements I'd like to see are more difficult homework assignments and quizzes, and more hands-on homework. Otherwise, it's a great course, thanks so much!
by PASep 17, 2018
It is an amazing opportunity to offer professional advice as the tasks are real cases but the names of the organisations are fictitious. It helps me to improve my consultation skills.
by JCMay 2, 2018
Instructor was very informative while making the material very accessible and approachable to learn. Learned a lot about what system administration and IT infrastructure services are.
by FFDec 29, 2019
It was definitely harder than the others but it was really rewarding even though I got a lower grade than the others so far. I am looking forward to the final course for IT Security!
by IGJul 10, 2018
One of the best courses in this specialization. Assessment is thorough, but not frustrating (no qwiklabs yay). I feel like I can use the knowledge I learned here in my future career.
by KHNov 3, 2019
Growing and polishing my career and very flex time frame to learn just like me working full time, looking and excel my next step of career, price is comfortable to get certificate.
by JMMay 26, 2019
I found this course relevant from a hands-on learning perspective. It covered a LOT of material but the labs and final project helped reinforce the real-life assessment situations.
by JFAug 6, 2018
Great course I just wish we had lab material on this one (dealing with active directory). It would have been amazing to actually get our hands on projects. Hopefully in the future!
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
More questions? Visit the Learner Help Center.
