Google
Google IT Support Professional Certificate

Special offer! Prepare for the career you want with the skills you need. Enroll today and get Google AI Essentials at no cost.*

Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you'll learn in-demand skills at your own pace, no degree or experience required. Enroll today and get access to Google AI Essentials at no cost. Offer ends 8/5*

Google Career Certificates

Top Instructor

1,510,927 already enrolled

Included withCoursera Plus

Earn a career credential that demonstrates your expertise
4.8

(174,227 reviews)

Beginner level

Recommended experience

6 months
Approx. 10 hours a week
Self-paced, no deadlines
Earn degree credit

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Earn a career certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report positive career outcome
²

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera’s job search guide

Connect with 150+ U.S. hiring organizations in Google’s Employer Consortium

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¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022. *Claim this limited-time offer by August 5, 11:59 PM PT. Valid for new Google Professional Certificate purchase only, limited to one per person. Offer only valid on English and Spanish certificate versions. Cannot be used in conjunction with other offers. Coursera reserves the right to modify or cancel the promotion at any time. Free enrollment into Google AI Essentials triggered upon purchase of Google Professional Certificate subscription. Access to Google AI Essentials is 180 days from purchase date of Google Professional Certificate. Coursera reserves the right to revoke Google AI Essentials access if the learner does not pay for Google Professional Certificate. Offer value may differ based on location. Terms for promotional offers apply.

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 126 hours4.8 (150,602 ratings)

What you'll learn

Skills you'll gain

Category: Cybersecurity
Category: Wireless Security
Category: Cryptography
Category: Network Security

The Bits and Bytes of Computer Networking

Course 225 hours4.7 (48,117 ratings)

What you'll learn

Skills you'll gain

Category: Powershell
Category: Linux File Systems
Category: Command-Line Interface
Category: Linux

Operating Systems and You: Becoming a Power User

Course 334 hours4.7 (27,478 ratings)

What you'll learn

Skills you'll gain

Category: Binary Code
Category: Customer Support
Category: Linux
Category: Troubleshooting

System Administration and IT Infrastructure Services

Course 428 hours4.7 (24,666 ratings)

What you'll learn

Skills you'll gain

Category: Domain Name System (DNS)
Category: Ipv4
Category: Network Model
Category: Troubleshooting

IT Security: Defense against the digital dark arts

Course 535 hours4.8 (22,314 ratings)

What you'll learn

Skills you'll gain

Category: Directory Service
Category: Lightweight Directory Access Protocol (LDAP)
Category: Backup

Instructor

Google Career Certificates

Top Instructor

Google
324 Courses9,847,622 learners

Offered by

Google

Get a head start on your degree

When you complete this Professional Certificate, you can earn college credit if you are admitted and enroll in one of the following online degree programs.¹

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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

New to Support and Operations? Start here.

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Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions