本课程将介绍如何充分利用 Google Cloud 支持服务。您将了解 Google Cloud Customer Care 提供的不同支持服务、如何创建和管理支持请求、如何查看影响 Google Cloud 服务的已知问题，以及如何与支持工程师进行有效沟通。您还将学习不同的支持请求优先级和服务等级目标 (SLO)、如何进一步了解支持请求状态，以及如何在必要时上报支持请求。
Google Cloud Customer Care Fundamentals - 简体中文
Google Cloud Customer Care Fundamentals - 简体中文
Instructor: Google Cloud Training
Access provided by Abu Dhabi National Oil Company
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
了解支持请求生命周期中涉及的步骤。
能够确定影响 Google Cloud 服务的已知问题。
能够区分 Google Cloud Customer Care 提供的支持服务等级。
能够创建、管理和查看支持请求。
Details to know
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Assessments
3 assignments
Taught in Chinese (Simplified)
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There are 4 modules in this course
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