How to implement and configure mass storage solutions including HDDs, SSDs, and RAID arrays in a workstation environment.

How to connect, configure, and troubleshoot essential peripherals including input devices, display adapters, and connectivity options.

How to perform clean installations and upgrades of Windows operating systems, including partitioning, formatting, and post-install configuration.

How to use built-in Windows operating system tools including Task Manager, the Registry, and administrative utilities to manage and monitor a system

How to create and manage local user accounts and groups, assign roles, and apply principle of least privilege in a Windows environment.

How to configure file and folder permissions, set up file sharing, and apply policies to control access across a workstation or small network.

How to maintain and optimize Windows operating systems using update management, performance monitoring, and system tools.

How to apply a structured troubleshooting methodology to diagnose and resolve common operating system problems.

How to identify, configure, and troubleshoot display technologies including monitors, adapters, and resolution settings.

How to use Windows Command Prompt and PowerShell to navigate the file system, manage files, and execute administrative commands.

How to apply CLI tools to manage user permissions, system settings, and network configurations from the command line.

How to write basic scripts to automate repetitive tasks and perform advanced operations using Bash and PowerShell.

How networking hardware and protocols work together, including Ethernet frames, MAC addresses, and the TCP/IP protocol suite.

How to configure IP addresses, understand subnetting, and work with core protocols including DNS, DHCP, and HTTP.

How to use OS-level networking tools to configure connections, test connectivity, and troubleshoot common network issues.

How to configure, secure, and troubleshoot wireless networks including common 802.11 standards and Wi-Fi security protocols.

How to set up internet and SOHO networking environments including routers, modems, and basic network security configurations.

How to describe virtualization concepts and cloud computing deployment models relevant to modern IT support roles.

How to support and troubleshoot portable computers including laptops, identifying common hardware issues and performing component replacements.

How to configure, sync, and secure mobile devices running iOS and Android in enterprise and personal settings.

How to install, configure, and troubleshoot printers and multifunction devices in shared office environments.

How to apply essential security practices including access controls, encryption, and multi-factor authentication to protect endpoint systems.

How to detect, remove, and prevent malware infections and respond to common security threats in a workstation environment.

How to follow professional operational procedures including documentation practices, change management, and environmental and safety protocols.