This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.

Conflict Transformation

Conflict Transformation

Instructor: Ellen Ott Marshall
Access provided by ExxonMobil
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456 reviews
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There are 5 modules in this course
This module uncovers a deeper awareness of what conflict is, its underlying opportunities, and the concept of conflict transformation.
What's included
7 videos3 readings1 assignment1 peer review1 discussion prompt
This module looks at a self-assessment instrument, the conflict styles, and how your body and brain respond to conflict.
What's included
6 videos3 readings1 assignment1 peer review1 discussion prompt
This module explores conflict analysis and three analysis tools.
What's included
6 videos3 readings1 assignment1 peer review1 discussion prompt
This module will discuss mediation and circle processes and guidelines for facilitating or participating in one of these processes.
What's included
7 videos2 readings1 assignment1 peer review1 discussion prompt
This module covers strategies for dealing with conflict that is ongoing or seemingly erupts unexpectedly.
What's included
5 videos2 readings1 assignment1 peer review1 discussion prompt
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Reviewed on Aug 22, 2017
the course was awesome and i benefited a lot by learning a lot about conflict and conflict resolutions. am looking forward to undertaking another course.
Reviewed on Aug 2, 2017
I have definitely learned a lot with this course! What is my style, how to address conflict more efficiently, what tools do we have, and many more useful skills for my personal and work life.
Reviewed on Feb 3, 2018
Super nice and interesting course. I enjoyed it and it provided me with a thorough introduction into the field of conflict transformation.
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