Investing time in your management skills will pay dividends for you and your team (and your boss!), yet most people never study management in any scientific way. Excellent management is actually easy to learn, but trying to pick it up by copying good or bad leaders is surprisingly difficult. Improvising as you go rarely leads to consistently effective results.

Management Complete Guide - Succeed in Leadership Roles

Management Complete Guide - Succeed in Leadership Roles
This course is part of Manager's Toolkit Specialization

Instructor: Chris Croft
Access provided by ExxonMobil
Recommended experience
What you'll learn
Understand principal management theories and how to apply them
Empower your team with coaching and delegation to level up the business
Know your team members on a personal level so you can work together more effectively
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February 2026
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There are 16 modules in this course
Let's begin by looking at your role as a boss - what are you there to deliver as a primary focus and how can you understanding your team and workplace at a deeper level?
What's included
7 videos4 readings1 assignment
Motivation ties into so many factors affecting long term success - delegation, promotion, communication, employee turnover, team bonding, and a general feeling of personal life satisfaction. So let's work out how to get it right!
What's included
9 videos7 readings2 assignments
Take time in this section to assess each member of your team and how they fit together as a whole. We will look at continuous learning, ownership of tasks, and motivation of individuals and the group.
What's included
7 videos6 readings1 assignment
The four personality colours theory applies to so many areas of life, and can be an extremely empowering management tool. Understanding how each of your team members likes to work and communicate will make management a much smoother experience.
What's included
3 videos3 readings1 assignment
Most likely, as well as managing others, you have a boss above you as well. Interacting with them (and hopefully even improving them!) will make your life better but also that of the team below you. It's well worth investing some time in learning about interpersonal hierarchy skills.
What's included
1 video3 readings1 assignment
Planning for new projects can be a minefield - how much should you involve your team in the process and at which stages? This module outlines all of that in detail and gives you frameworks to assess team members to make sure they are as engaged as possible with your work.
What's included
4 videos4 readings2 assignments
Mastering Situational Leadership means understanding how your team like/need to be managed on an individual basis. How to allocate tasks, empower individuals to improve, and coach everyone to success.
What's included
10 videos4 readings3 assignments
Coaching is the cornerstone of an excellent manager - someone who doesn't just pass tasks down the tree but truly understands and grows every team member. It benefits them but it will also benefit you if your team are highly motivated, trained and self sufficient.
What's included
8 videos3 readings1 assignment
Knowing how much freedom to give a team is based on individuals but also on the specific task. Some need a tighter control than others and getting this balance right means things can come off your plate and onto theirs without anyone feeling stressed or over burdened.
What's included
3 videos3 readings2 assignments
The Management Matrix looks at how to balance empowerment and delegation when it comes to planning tasks vs doing them. This module examines the theory in detail and how you can apply it to your team.
What's included
3 videos2 readings2 assignments
Delegating can be really freeing for you and motivational for your team - but there are challenges too. This section looks at the limitations, the benefits, and the practicalities of delegating effectively.
What's included
12 videos6 readings1 assignment
In this section we look at reverse delegation - taking tasks back off other people when they shouldn't be being passed. Understand when and how it happens, and how to avoid it.
What's included
2 videos2 readings1 assignment
Working remote or virtually is a huge part of modern working life and so it's important to address the most effective ways to do it. Building motivation, autonomy, communication and adapting to different personality types - it's all covered here.
What's included
18 videos2 readings2 assignments
Let's go above and beyond with our delegation learnings. In this next section we cover abdication, empowerment, and getting extra responsibility from your boss so you can continue to empower your team too.
What's included
6 videos1 reading2 assignments
In my opinion every great company does appraisals well - it's a key marker of success for me. So let's learn what they are how to make them highly effective at all levels of the hierarchy.
What's included
5 videos2 readings2 assignments
Finally, make yourself a long term implementation plan. Consider what you'll be implementing from this course on a regular basis both short term and long term.
What's included
6 videos4 readings2 assignments
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