In this course, you’ll explore how to improve patient outcomes and organizational efficiency by streamlining healthcare systems and processes. Led by Joy Hicks—a seasoned healthcare leader with hands-on experience from patient care tech to nurse—you’ll gain the tools, insights, and confidence to integrate healthcare systems, optimize workflows, and apply data-driven strategies in real-world settings. Over this 1-hour immersive experience, you’ll learn how to evaluate technology's role in communication, harness lean operational strategies, and align with evolving healthcare regulations and CMS guidelines.

This course is designed for healthcare administrative professionals, leaders in ambulatory and inpatient settings, and operations management professionals working across healthcare environments. Whether you're managing patient services, coordinating care across departments, or leading strategic improvement initiatives, this course provides practical skills and frameworks for operational excellence. To succeed in this course, learners should have a basic understanding of healthcare processes and terminology, including how services are delivered across inpatient, outpatient, pharmacy, and imaging settings. Familiarity with business process concepts such as workflow efficiency, resource allocation, and healthcare quality improvement will be helpful. No programming or formal leadership experience is required. By the end of this course, you'll be equipped to lead and support operational improvements that make a real impact on patient care and organizational performance. You’ll walk away with actionable strategies to reduce inefficiencies, enhance interdepartmental coordination, and implement sustainable process changes in diverse healthcare settings. Whether you're aiming to improve communication pathways, streamline resource utilization, or ensure regulatory compliance, this course empowers you to drive results with clarity, confidence, and a systems-thinking approach.