ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
ITIL 4 Awareness
Gain insight into a topic and learn the fundamentals.
4 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will identify the components of the ITL 4 framework and describe key service management concepts.
Skills you'll gain
- IT Service Management
- IT Management
- Technical Services
- Operations Management
- Asset Management
- Information Technology
- Information Technology Infrastructure Library
- Service Management
- Managed Services
- Service Improvement
- Information Technology Operations
- Operations
- Skills section collapsed. Showing 8 of 12 skills.
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
Recently updated!
January 2026
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There are 2 modules in this course
In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.
What's included
5 plugins
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
What's included
1 assignment1 plugin
Instructor
Offered by
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