In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement.
ITIL 4: Core Principles and Components
ITIL 4: Core Principles and Components
This course is part of ITIL 4 Foundation Specialization
Instructor: Bill Rosenthal
Access provided by SGCSRC
Gain insight into a topic and learn the fundamentals.
5 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will analyze the ITIL guiding principles and identify the components and functions of the ITIL Service Value System (SVS).
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
Recently updated!
January 2026
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This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
The seven ITIL® guiding principles provide the "how" for organizations who are adopting the ITIL service approach. By keeping these principles in mind, you can benefit from the trial-and-error experience of those who have gone before you. In this lesson, you will learn about each of the principles and how they can be applied to strive to ensure a holistic approach to service management.
What's included
1 reading9 plugins
The four dimensions of service management and the Service Value System are the major components of the ITIL® framework. Previously, you were introduced to the SVS as a whole. Now, you will take a look at each component.
What's included
5 plugins
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
What's included
1 reading1 assignment
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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