This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan.
Conflict Resolution Skills
Conflict Resolution Skills
This course is part of Conflict Management Specialization
Instructor: Najla DeBow
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Gain insight into a topic and learn the fundamentals.
1,194 reviews
6 hours to complete
Flexible schedule
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What you'll learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
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Taught in English
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This course is part of the Conflict Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course
In this module, you will be introduced to the fundamentals of conflict resolution and the critical role communication plays in resolving disagreements effectively. You will explore how your personal communication and listening style influences the way you approach conflict situations. The module focuses on developing active listening skills, a key technique for understanding different perspectives and reducing misunderstandings. Through lessons, case studies, and expert interviews, you will learn how to recognize conflict early, determine when intervention is appropriate, and explore different approaches to managing conflict in workplace situations. By the end of this module, you will have a strong foundation in communication strategies and active listening techniques that support constructive and positive conflict resolution.
What's included
10 videos2 readings2 assignments
In this module, we'll dive into the Collaborative Solution, one of the powerful conflict approaches you've already explored. You'll learn how to effectively gather facts and set a constructive stage for collaboration, ensuring all voices are heard. By the end, you'll be able to initiate collaborative discussions with confidence. Tip: Focus on understanding diverse perspectives to maximize your learning!
What's included
9 videos3 assignments
Ready to deepen your conflict resolution expertise? In this module, we'll precisely define 'position' and 'interest' within conflict scenarios, highlighting why shifting from one to the other is crucial for lasting solutions. You'll then learn to craft a robust action plan, guiding you toward mutually agreed-upon outcomes. By the end, you'll be able to design effective strategies for complex disagreements. Tip: Think about a past conflict and how identifying interests could have changed the outcome!
What's included
9 videos3 assignments
Congratulations on completing the course! In this final module, we'll reflect on your journey and consolidate the powerful conflict resolution skills you've gained. You'll review key strategies for communication, negotiation, and problem-solving, preparing you to confidently apply them in any setting. By the end, you'll be ready to transform conflicts into opportunities for growth. Tip: Consider how you'll integrate these new skills into your professional and personal life!
What's included
1 video1 reading1 assignment
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Showing 3 of 1194
SG
Reviewed on Apr 19, 2020
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
PW
Reviewed on Jan 17, 2020
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
EM
Reviewed on Sep 9, 2024
In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.
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