Feedback and performance management are more than just routine formalities; they are opportunities for growth. This intermediate-level course in feedback and performance management helps you understand realistic manager-employee scenarios and navigate the exact conversations that define team and employee performance, using a unique story-based eLearning format.

Designed for team leads, mid-level managers, and first-time managers, the course goes beyond generic communication skills training to cover the complete feedback-to-follow-up cycle. Across three immersive modules, you'll learn about feedback types, how to avoid common feedback mistakes, and how to apply the SBI model to deliver constructive feedback. You'll also practice the 4-step conversation flow, learn to ask powerful questions during difficult conversations, and set employee goals with performance tracking for lasting change. By the end, you'll lead focused performance conversations, strengthen accountability, and support long-term employee growth. Enroll now and lead your next conversation like a seasoned manager.