By the end of this course, learners will be able to define quality concepts, analyze quality costs, evaluate philosophies of pioneers like Deming, Juran, and Crosby, apply TQM principles, and implement customer-focused strategies. They will also be equipped to design quality councils, foster employee involvement, build supplier partnerships, and use statistical tools for continuous improvement.
Mastering TQM: Apply, Evaluate & Improve Quality Systems
Mastering TQM: Apply, Evaluate & Improve Quality Systems
This course is part of TQM Excellence: Lean Six Sigma & Quality Systems Specialization
Instructor: EDUCBA
Access provided by Interbank
1,730 already enrolled
Gain insight into a topic and learn the fundamentals.
36 reviews
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Define quality concepts, analyze quality costs, and evaluate TQM philosophies.
Apply TQM principles, customer-focused strategies, and statistical tools.
Design councils, foster employee involvement, and build supplier partnerships.
Skills you'll gain
- Continuous Quality Improvement (CQI)
- Employee Engagement
- Quality Management Systems
- Quality Management
- Drive Engagement
- Supplier Management
- Supplier Quality Management
- Quality Assurance and Control
- Quality Monitoring
- Quality Assessment
- Continuous Improvement Process
- Quality Assurance
- Quality Control
- Service Improvement
- Product Quality (QA/QC)
- Lean Manufacturing
- Supplier Relationship Management
- Quality Improvement
- Kaizen Methodology
- Customer experience improvement
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
16 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the TQM Excellence: Lean Six Sigma & Quality Systems Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
- 5 stars
86.11%
- 4 stars
11.11%
- 3 stars
0%
- 2 stars
0%
- 1 star
2.77%
Showing 3 of 36
SJ
Reviewed on Nov 22, 2025
Phenomenal curriculum. It covers every aspect of TQM, from foundational application to advanced continuous improvement strategies and evaluation.
BB
Reviewed on Nov 21, 2025
The course content was structured perfectly, moving from the fundamentals of TQM to advanced evaluation and improvement techniques.
PM
Reviewed on Nov 1, 2025
Comprehensive and easy to grasp—this course simplifies complex quality management ideas beautifully.
