This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.
ITIL 4: Foundations and Framework
ITIL 4: Foundations and Framework
This course is part of ITIL 4 Foundation Specialization
Instructor: Bill Rosenthal
Access provided by Veterans Transition Support
Gain insight into a topic and learn the fundamentals.
5 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will define ITIL and its key concepts and identify the components of the ITIL framework.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
Recently updated!
January 2026
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This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
In order to understand how ITILĀ® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.
What's included
1 reading5 plugins
In an earlier lesson, you were introduced to the new ITILĀ® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).
What's included
4 plugins
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
What's included
1 reading1 assignment
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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