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  • Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment

  • Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Process Design, Digital Transformation, AI Enablement, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis

  • Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting

  • Skills you'll gain: ServiceNow, IT Service Management, Incident Management, Release Management, Problem Management, Information Technology Infrastructure Library, Service Management, Information Technology, IT Management, Problem Solving, IT Automation, Change Management, Information Technology Operations, Automation, Workflow Management, Software Installation

  • Skills you'll gain: Postman API Platform, Personalized Campaigns, API Testing, Marketing Automation, Content Management Systems, Application Programming Interface (API), Drupal, Restful API, Data Mapping, Workflow Management, Data Integration, Security Controls, Compliance Management, Data Security

  • Skills you'll gain: Model Deployment, MLOps (Machine Learning Operations), Docker (Software), Containerization, Application Deployment, Restful API, API Design, Scalability, Application Programming Interface (API), Data Validation, Software Versioning, Performance Tuning

What brings you to Coursera today?

  • Skills you'll gain: Blockchain, Secure Coding, Penetration Testing, Front-End Web Development, Application Development, Security Testing, Web Development Tools, Application Security, Event Monitoring, Development Environment, Exploit development, Frontend Integration, Web Development, Software Development Tools, Cyber Security Assessment, Payment Systems, Transaction Processing, Authorization (Computing), Token Optimization, Role-Based Access Control (RBAC)

  • Skills you'll gain: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Governance, Systems Integration, Supplier Performance Management, Continuous Improvement Process, Supplier Relationship Management, Supplier Management, Performance Management, Coordination, Procurement, Organizational Change, Performance Analysis, Change Management, Accountability Frameworks, Data Governance

  • Skills you'll gain: Email Automation, Site Reliability Engineering, AI Integrations, Business Process Automation, AI Workflows, Quality Monitoring, IT Automation, Quality Assurance, Automation, Model Optimization, Service Level, Document Management, Prompt Engineering, Debugging

  • Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Customer experience strategy (CX), Intranet, Systems Integration, Operations, Account Management, Virtual Environment

  • Skills you'll gain: Kubernetes, CI/CD, Application Deployment, Continuous Deployment, Devops Tools, DevOps, Cloud-Native Computing, Continuous Delivery, Git (Version Control System), YAML, Software Installation, Configuration Management, Network Routing

  • Skills you'll gain: Cloud Deployment, Microsoft 365, Cloud Computing, Cloud Solutions, Cloud Services, Cloud Management, Software As A Service, Technical Support and Services, Microsoft Office, Help Desk Support, Collaborative Software, Service Level Agreement, Billing, Technical Support, Office Administration, Hybrid Cloud Computing, Productivity Software, User Provisioning, System Monitoring, Billing & Invoicing