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  • Skills you'll gain: Professionalism, Team Performance Management, Constructive Feedback, Conflict Management, Drive Engagement, Recognizing Others, De-escalation Techniques, Performance Review, Change Management, Employee Coaching, Supervision, Organizational Change, Team Leadership, Performance Appraisal, Leadership and Management, Performance Management, Emotional Intelligence, Delegation Skills, Leadership, Team Building

  • University of California, Davis

    Skills you'll gain: Critical Thinking and Problem Solving, Problem Solving, Empathy & Emotional Intelligence, Growth Mindedness, Emotional Intelligence, Adaptability, Social Skills, Brainstorming, Active Listening, Critical Thinking, Resilience, Open Mindset, Independent Thinking, Empathy, Professional Development, Action Oriented, Constructive Feedback, Culture Transformation, Lifelong Learning, Growth Strategies

  • University of California, Santa Barbara

    Skills you'll gain: Human Resources, Human Resource Policies, Labor Compliance, Legal Risk, Law, Regulation, and Compliance, Compliance Management, Workforce Management, Compensation Management, Labor Law, Job Analysis, Operational Risk, Payroll, Risk Mitigation, Compliance Auditing, Risk Analysis

  • Skills you'll gain: Verbal Communication Skills, Communication, Interpersonal Communications, Professional Networking, Cultural Sensitivity, Intercultural Competence, Social Skills, Business Communication, Cultural Diversity, Non-Verbal Communication, Diversity Awareness, Professionalism, Rapport Building, Follow Through, Relationship Building, Professional Development, Digital Communications, Executive Presence

  • Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Asset Management, Hospitality, Marketing, Revenue Forecasting, Demand Planning, Financial Forecasting, Stakeholder Management, Revenue Cycle Management, Hotels and Accommodations, Hotel Operations, Marketing Channel

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

What brings you to Coursera today?

  • Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)

  • Skills you'll gain: Team Building, Emotional Intelligence, Empathy & Emotional Intelligence, Active Listening, Negotiation, Composure, Supervision, Team Collaboration, Leadership, Stakeholder Engagement, Team Leadership, Team Motivation, Employee Performance Management, Relationship Management, Performance Management, Empowerment, Leadership Development, Team Performance Management, Stakeholder Analysis, Discussion Facilitation

  • University of California, Davis

    Skills you'll gain: Sensory Systems Analysis, Experimentation, Product Testing, Acceptance Testing, Food Quality Assurance And Control, Laboratory Research, Laboratory Experience, Food and Beverage, Laboratory Procedures, Consumer Behaviour, Scientific Methods, General Science and Research, Systems Of Measurement, Case Studies, Quality Assurance, Physiology, Laboratory Testing, Anatomy, Product Development, Neurology

  • Università Bocconi

    Skills you'll gain: Food and Beverage, Product Quality (QA/QC), Global Marketing, Market Dynamics, Business Strategy, Consumer Behaviour, Wholesaling, Value Propositions, Competitive Analysis, Competitive Intelligence, Brand Management, Growth Strategies, Marketing

  • Harvard Business Review

    Skills you'll gain: Constructive Feedback, Talent Management, Employee Retention, Employee Coaching, Talent Recruitment, Talent Acquisition, Workforce Development, People Development, Adaptability, Employee Engagement, Recruitment, Management Training And Development, Training and Development, Recruitment Strategies, Employee Performance Management, Willingness To Learn, Coaching, Drive Engagement, Lifelong Learning, Growth Mindedness

  • Dubai College of Tourism

    Skills you'll gain: Upselling, Guest Relations, Closing (Sales), Cross Selling, Selling Techniques, Consultative Selling, General Sales Practices, Personalized Service, Hospitality Services, Customer experience improvement, Cultural Sensitivity, Customer Relationship Building, Hospitality, Needs Assessment, Communication Strategies, Business Ethics