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  • Skills you'll gain: Overcoming Objections, Solution Selling, Sales Process, Sales Presentation, Prospecting and Qualification, Sales Presentations, Selling Techniques, Sales, Sales Training, Sales Strategy, Sales Prospecting, B2B Sales, Closing (Sales), Telephone Skills, Direct Selling, Sales Pipelines, Call Center Experience, Lead Generation, Relationship Building, Business Development

  • Skills you'll gain: Hospitality Services, Hospitality Management, Guest Relations, Hospitality, Hotels and Accommodations, Customer Service, Leadership, Leadership Development, Personalized Service, Customer experience improvement, Verbal Communication Skills, Operational Excellence, Talent Management, Sustainability Standards, Sustainable Business, Target Market, Consumer Behaviour, Experience Design

  • Skills you'll gain: Prompt Engineering, ChatGPT, Prompt Patterns, AI powered creativity, Multimodal Prompts, LLM Application, AI literacy, Anthropic Claude, Creative Problem-Solving, AI Enablement, Generative AI, AI Personalization, Creative Thinking, Artificial Intelligence, Innovation, Brainstorming, Large Language Modeling, Game Design, Ideation, Creativity

  • Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Analysis, Customer experience improvement, Personalized Campaigns, Customer Engagement, Predictive Analytics, Customer Service, Google Gemini, Customer Insights, Agentic Workflows, Driving engagement, LLM Application, Brand Loyalty, Generative AI Agents, Data-Driven Decision-Making, Artificial Intelligence, Generative AI

  • Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

What brings you to Coursera today?

  • Skills you'll gain: Stress First Aid, Pediatric First Aid, First Aid, Psychosocial Assessments, Mental Health Diseases and Disorders, Safety and Security, Mental Health, Resilience, Family Support

  • Skills you'll gain: Sensory Systems Analysis, Neurology, Electrophysiology, Medical Imaging, Psychology, Radiology, Diagnostic Radiology, Biomedical Engineering, Digital Signal Processing, Cell Biology

  • Skills you'll gain: Business Logic, Application Development, Computational Logic, C# (Programming Language), Computer Programming, Program Development, Programming Principles, Data Store, Data Cleansing

  • Skills you'll gain: Microsoft 365, Project Management, Project Coordination, Coordinating, Project Planning, Leadership and Management, Project Management Software, Calendar Management, Project Implementation, Collaborative Software, Delegation Skills, Workflow Management, Productivity, Productivity Software, Data Management, Business Software

  • Skills you'll gain: Knowledge of Apple Software, User Accounts, Knowledge of Apple Hardware, User Provisioning, Identity and Access Management, AI literacy, Wireless Networks, Authentications, Key Management, Data Sharing

  • Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Performance Analysis, Interpersonal Communications, Service Recovery, Customer and Client Support, Management Training And Development, Leadership, Customer Communications Management, Communication, Verbal Communication Skills