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  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Skills you'll gain: Phlebotomy, Medical Terminology, Professionalism, Patient-centered Care, Anatomy, Pathology, Professional Development, Relationship Building, Strong Work Ethic, Patient Education And Counseling, Emotional Intelligence, Healthcare Industry Knowledge, Teamwork, Physiology, Trustworthiness, Vital Signs, Communication, Conflict Management, Conscientiousness, Biology

  • University of Colorado System

    Skills you'll gain: Patient Evaluation, Airway Management, Trauma Care, Pharmacotherapy, Automated External Defibrillator, Medical History Documentation, Patient Communication, Child Health, Childbirth, Pediatric First Aid, Defibrillation, Clinical Assessment, Hazardous Waste Operations And Emergency Response Standard (HAZWOPER), Blood Pressure, Vital Signs, Respiratory Care, Neurology, Medication Administration, Cardiology, Pharmacology

  • Skills you'll gain: Phlebotomy, Blood Collection, Sterilization, Urinalysis, Patient Communication, Medical Terminology, Patient-centered Care, Nutrition Education, Infection Control, Asepsis, Nutrition and Diet, Pathology, Basic Patient Care, Patient Education And Counseling, Vital Signs, Geriatrics, Laboratory Testing, Direct Patient Care, Venipuncture, Hand Hygiene

  • Universidad Nacional de Colombia

    Skills you'll gain: Care Coordination, Communication Strategies, Health Care, Needs Assessment, Recognizing Others, Patient Observation, Health Assessment, Organizational Skills, Empathy & Emotional Intelligence

  • Skills you'll gain: Medical Privacy, Medical Records, Healthcare Ethics, Medical Office Procedures, Electronic Medical Record System, Health Information Management and Medical Records, Conflict Management, Health Information Management, Patient Communication, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Patient Coordination, Cultural Responsiveness, Intercultural Competence, Patient Registration, Medical History Documentation, Care Coordination, Patient-centered Care, Cultural Diversity, Professionalism

What brings you to Coursera today?

  • Shanghai Jiao Tong University

    Skills you'll gain: Materials science, Structural Analysis, Engineering, Chemistry, Physics, Manufacturing Processes, Physical Science, Mechanics, Mathematical Modeling

  • Skills you'll gain: Pain Management, Patient Communication, Hospice, Patient-centered Care, Caregiving, Patient Evaluation, Active Listening, Basic Patient Care, Psychosocial Assessments, Treatment Planning, Healthcare Ethics, Respiratory Care, Communication Strategies, Respiratory Therapy, Empathy, Patient Education and Support, Self-Awareness, Care Management, Health Assessment, Communication

  • American Council on Exercise

    Skills you'll gain: Health And Wellness Coaching, Mindfulness, Chronic Diseases, Stress Management, Nutrition Education, Coaching, Social Determinants Of Health, Patient-centered Care, Cognitive Behavioral Therapy, Overcoming Obstacles, Motivational Interviewing, Mental and Behavioral Health, Nutrition and Diet, Exercise Science, Ethical Standards And Conduct, Behavior-Driven Development, Client Support, Goal Setting, Smart Goals, Diversity and Inclusion

  • Skills you'll gain: Product Lifecycle Management, Climate Change Mitigation, Energy and Utilities, Environmental Science, Sustainable Development, Mathematical Modeling, Sustainable Systems, Sustainable Technologies, Analysis, Microsoft Excel, Process Analysis, Data Literacy, Scenario Testing, Model Optimization, Open Source Technology

  • Skills you'll gain: Delegation Skills, Supervision, Constructive Feedback, Team Performance Management, Employee Coaching, Coaching, Team Leadership, Meeting Facilitation, Follow Through, Team Management, Accountability, Accountability Frameworks, Team Building, Performance Management, Prioritization, Leadership, Planning, Communication, Business Communication, Account Strategy

  • Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management