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  • Status: Free Trial

    University of California, Irvine

    Skills you'll gain: Mediation, Conflict Management, Negotiation, Communication Strategies, Verbal Communication Skills, Verbal Strategic Communication, Interpersonal Communications, Strategic Communication, Cooperation, De-escalation Techniques, Leadership, Discussion Facilitation, Problem Solving

  • Status: Free Trial

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

  • Skills you'll gain: Conflict Management, Assertiveness, Leadership, Leadership Development, Leadership and Management, Discussion Facilitation, Tactfulness, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Staff Management, Verbal Communication Skills, Communication Strategies, Communication, Team Performance Management, Constructive Feedback, Empathy

  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Collaboration, Follow Through, Interpersonal Communications, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Verbal Communication Skills, Problem Solving, Personal Integrity, Communication, Honesty

  • Status: Free Trial

    Skills you'll gain: Conflict Management, Emotional Intelligence, Relationship Management, Teamwork, De-escalation Techniques, Leadership, Empathy, Leadership Development, Team Leadership, Organizational Leadership, Constructive Feedback, Communication, Organizational Skills

  • Status: New
    Status: Free Trial

    Skills you'll gain: Discussion Facilitation, Conflict Management, Mediation, Diversity Awareness, Responsible AI, Incident Management, Diversity Equity and Inclusion Initiatives, De-escalation Techniques, Behavior Management, Ethical Standards And Conduct, AI literacy, Crisis Intervention, Community Development, AI Integrations, Policy Development, Automation

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, De-escalation Techniques, Interpersonal Communications, Empathy, Composure, Emotional Intelligence, Behavior Management, Communication Strategies, Communication

  • Status: New
    Status: Free Trial

    Skills you'll gain: Trustworthiness, Conflict Management, De-escalation Techniques, Collaboration, Follow Through, Leadership, Cooperation, Creative Problem-Solving, Personal Integrity, Honesty, Accountability, Emotional Intelligence, Communication Strategies, Communication, Decision Making

  • Status: New
    Status: Free Trial

    Skills you'll gain: Conflict Management, De-escalation Techniques, Behavior Management, Negotiation, Verbal Communication Skills, Emotional Intelligence, Empathy, Analysis, Discussion Facilitation, Communication, Decision Making, Critical Thinking

  • Status: Preview

    Emory University

    Skills you'll gain: Conflict Management, Mediation, De-escalation Techniques, Personal Development, Discussion Facilitation, Self-Awareness, Active Listening, Communication

  • Status: New
    Status: Free Trial

    Skills you'll gain: Composure, Empathy & Emotional Intelligence, Non-Verbal Communication, Emotional Intelligence, De-escalation Techniques, Recognizing Others, Solution Selling, Negotiation, Price Negotiation, Meditation & Breathwork, Analysis, Stress Management, Self-Awareness, Value Propositions, Analytical Skills, Adaptability

  • Status: Free Trial

    Skills you'll gain: Negotiation, Conflict Management, Relationship Building, Interpersonal Communications, Communication Strategies, Relationship Management, Communication, Empathy, Collaboration, Emotional Intelligence, Active Listening, Self-Awareness