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Results for "manage difficult clients"

  • Skills you'll gain: Stress Management, Resilience, Habit Formation, Conflict Management, Composure, Emotional Intelligence, Mindfulness, Meditation & Breathwork, Persistence, Compassion, Overcoming Obstacles, Crisis Management, Adaptability, Personal Development, Mental Concentration, Personal Care, Self-Awareness, Leadership and Management, Dealing With Ambiguity, Self-Motivation

  • Skills you'll gain: Closing (Sales), Overcoming Objections, B2B Sales, Selling Techniques, Sales, Sales Strategy, Negotiation, Price Negotiation, Customer Retention, Business Communication, Communication, Sales Presentation, Sales Prospecting, Customer Relationship Building, Communication Strategies, Customer Relationship Management, Stakeholder Communications, Relationship Building, Influencing, Trustworthiness

  • Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Mediation, Collaboration, Interpersonal Communications, Follow Through, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Problem Solving, Personal Integrity, Communication, Honesty

  • Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening

  • Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Active Listening, Cultural Responsiveness, Diversity and Inclusion, Workplace inclusivity, Safety Culture, Cultural Sensitivity, Empathy, Diversity Equity and Inclusion Initiatives, Trustworthiness, Collaboration, Rapport Building, Communication, Leadership, Team Collaboration, Team Management

  • Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professional Development, Leadership Development, Leadership and Management, Discussion Facilitation, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Verbal Communication Skills, Communication Strategies, Communication, Team Performance Management, Constructive Feedback, Empathy

What brings you to Coursera today?

  • Skills you'll gain: Patient Registration, Medical Records, Medical Billing and Coding, Medical Office Procedures, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Patient Communication, Health Information Management, Revenue Cycle Management, Electronic Medical Record, Records Management, Clinical Documentation, Patient Safety, Care Coordination, Data Entry, Scheduling, Inventory Management System, Medical Terminology, Regulatory Compliance, Key Performance Indicators (KPIs), Quality Assurance

  • Chris Croft Training

    Skills you'll gain: Influencing, Leadership and Management, Management Training And Development, Performance Appraisal, Persuasive Communication, Delegation Skills, Assertiveness, Matrix Management, Team Leadership, Staff Management, Leadership, Team Management, Productivity, Conflict Management, Communication, Motivational Skills, Empowerment, Team Motivation, Communication Strategies, Virtual Teams

  • Skills you'll gain: Assertiveness, Conflict Management, Negotiation, Interpersonal Communications, Influencing, Persuasive Communication, Customer Complaint Resolution, Employee Relations, Personal Development, Communication, Non-Verbal Communication, Business Communication, Communication Disorders, Human Resources

  • Skills you'll gain: Conflict Management, De-escalation Techniques, Interpersonal Communications, Empathy, Composure, Emotional Intelligence, Communication Strategies, Communication, Verbal Communication Skills, Writing, Concision

  • Skills you'll gain: Nutrition and Diet, Nutrition Counseling, Nutrition Education, Preventative Care, Public Health and Disease Prevention, Patient Education And Counseling, Nutritional Assessment, Health And Wellness Coaching, Exercise Science, Meal Planning And Preparation, Physiology, Communication, Ethical Standards And Conduct

  • Skills you'll gain: Customer Complaint Resolution, Customer Service, De-escalation Techniques, Service Recovery, Customer Relationship Building, Active Listening, Customer Support, Overcoming Objections, Customer experience improvement, Customer Engagement, Verbal Communication Skills, Customer Retention, Expectation Management, Customer Relationship Management, Root Cause Analysis, Needs Assessment, Customer Insights, Trustworthiness