Conflict Resolution Skills
Completed by Daniela AlanÃs Serrano
July 12, 2020
6 hours (approximately)
Daniela AlanÃs Serrano's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Mediation
- Category: Communication Strategies
- Category: Interpersonal Communications
- Category: Verbal Strategic Communication
- Category: Discussion Facilitation
- Category: Negotiation
- Category: Verbal Communication Skills
- Category: Cooperation
- Category: De-escalation Techniques
- Category: Conflict Management
- Category: Strategic Communication
- Category: Leadership
