Chris Croft Training

People Management: Leadership, Communication & Teamwork Specialization

Chris Croft Training

People Management: Leadership, Communication & Teamwork Specialization

People Management: Leadership, Communication, Team.

Build leadership skills, improve teamwork, handle difficult people and manage workplace conflict

Chris Croft

Instructor: Chris Croft

Included with Coursera PlusLearn more

Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Develop leadership and people management skills to motivate teams, improve teamwork and communicate effectively in the workplace.

  • Learn to handle difficult people, manage workplace conflict and deal with challenging conversations, including with toxic managers.

  • Understand office politics, build stronger professional relationships and influence workplace outcomes with confidence.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

October 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Chris Croft Training

Specialization - 5 course series

Management Complete Guide - Succeed in Leadership Roles

Management Complete Guide - Succeed in Leadership Roles

Course 1, 27 hours

What you'll learn

  • Understand principal management theories and how to apply them

  • Empower your team with coaching and delegation to level up the business

  • Know your team members on a personal level so you can work together more effectively

Skills you'll gain

Category: Leadership
Category: Leadership and Management
Category: Empowerment
Category: Performance Appraisal
Category: People Development
Category: Leadership Studies
Category: Team Motivation
Category: Employee Coaching
Category: Business Management
Category: Team Leadership
Category: Team Performance Management
Category: Productivity
Category: People Management
Category: Business Leadership
Category: Strategic Leadership
Category: Organizational Leadership
Teamwork: Effective Team Dynamics

Teamwork: Effective Team Dynamics

Course 2, 7 hours

What you'll learn

  • Understand how successful teams function, recognise different team roles, and apply practical techniques to improve collaboration and performance.

  • Build stronger working relationships through effective communication, trust-building, conflict management, and greater self-awareness.

Skills you'll gain

Category: Team Motivation
Category: Teamwork
Category: Cross-Functional Team Leadership
Category: Team Management
Category: Organizational Effectiveness
Category: People Management
Category: Communication
Category: Team Leadership
Category: Leadership and Management
Category: Conflict Management
Category: Employee Engagement
Category: Collaboration
Category: Team Performance Management
Category: Team Oriented
Category: Team Building
Category: Emotional Intelligence
Category: Virtual Teams
Category: Leadership
Category: Personal Development
Category: Team Collaboration

What you'll learn

  • Communicate clearly & confidently in a variety of management situations, including one-to-one conversations, team meetings, & written communications.

  • Lead, influence, and motivate others through effective communication techniques that build trust, alignment, and engagement.

  • Handle challenging conversations, performance discussions, and different personality styles with greater confidence and professionalism.

Skills you'll gain

Category: Communication
Category: Non-Verbal Communication
Category: Communication Strategies
Category: Leadership
Category: Business Communication
Category: Interpersonal Communications
Category: Digital Communications
Category: Organizational Leadership
Category: Team Leadership
Category: Leadership Development
Category: Business Leadership
Category: Leadership Studies
Category: Leadership and Management
Category: Internal Communications
Category: Persuasive Communication
Category: Strategic Leadership
Category: Corporate Communications
Category: Communication Planning
Category: Initiative and Leadership
Category: Strategic Communication
Bad Boss: How to Deal with a Toxic Manager

Bad Boss: How to Deal with a Toxic Manager

Course 4, 7 hours

What you'll learn

  • Recognise the signs of toxic management and understand the impact on individuals and teams.

  • Develop practical strategies for managing difficult bosses while protecting your wellbeing and career.

Skills you'll gain

Category: Employee Relations
Category: Emotional Intelligence
Category: Team Leadership
Category: Business Leadership
Category: Leadership
Category: Problem Solving
Category: People Management
Category: Business Communication
Category: Decision Making
Category: Personal Development
Category: Self-Awareness
Category: Organizational Effectiveness
Category: Communication
Category: Relationship Building
Category: Resilience
Category: Leadership and Management
Category: Interpersonal Communications
Category: Assertiveness
Category: Conflict Management
Category: Influencing

What you'll learn

  • Recognise political behaviour and respond effectively while maintaining trust, credibility, and professionalism.

  • Build influence, manage workplace relationships, and navigate difficult political situations with confidence.

Skills you'll gain

Category: Interpersonal Communications
Category: Professional Development
Category: Team Leadership
Category: Decision Making
Category: Leadership
Category: Team Management
Category: Negotiation
Category: Change Management
Category: Stakeholder Engagement
Category: Relationship Building
Category: Strategic Thinking
Category: Organizational Development
Category: Communication
Category: Conflict Management
Category: Stakeholder Management
Category: Relationship Management
Category: Emotional Intelligence
Category: People Management
Category: Professional Networking
Category: Influencing

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Chris Croft
Chris Croft Training
48 Courses5,776 learners

Offered by

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

What brings you to Coursera today?

Frequently asked questions