- Service Improvement
- Quality Management Systems
- Quality Management
- Continuous Quality Improvement (CQI)
- Customer Insights
- Process Improvement
- Quality Control
- ISO 9000 Series
- Continuous Improvement Process
- Quality Improvement
- Customer experience improvement
- Product Quality (QA/QC)
Quality Improvement and Management
Completed by Huang Cheng-Kai
October 25, 2024
11 hours (approximately)
Huang Cheng-Kai's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
