Customer Service Fundamentals
Completed by Verena Rauchenwald
December 30, 2020
14 hours (approximately)
Verena Rauchenwald's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer Engagement
- Category: Process Management
- Category: Customer and Client Support
- Category: Help Desk Support
- Category: Customer Support
- Category: Customer Complaint Resolution
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Empathy
- Category: Greeting Customers
- Category: Interpersonal Communications
