Customer Service Representative

If you like assisting customers with inquiries, solving problems, and communicating effectively this role is for you.

A Customer Service Representative addresses customer inquiries, resolves issues, and provides support. They ensure customer satisfaction through effective communication, problem-solving, and product knowledge.

Skills you’ll need: Customer Service, Communication, Problem Solving, Empathy, Interpersonal Communications, Multitasking, Time Management, Detail Oriented

$42,112 median salary687,482 jobs available¹

Recommended credentials

CVS Health Call Center Customer Service Professional Certificate
Skills you'll gain: Greeting Customers, Empathy, De-escalation Techniques, Collaboration, Time Management, Customer Service, Call Center Experience, Data Entry, Growth Mindedness, Active Listening, Customer Engagement, Customer Relationship Building, Transaction Processing, Conflict Management, Cross Selling, Telephone Skills, Communication, Interviewing Skills, Product Knowledge, Upselling
Rated 4.6 out of 5
(588 reviews)
Beginner
View details
Introduction to Customer Service
Course 1 of 4
Interacting with Customers
Course 2 of 4
Call Center Customer Service
Course 3 of 4
Preparing for Your Call Center Customer Service Role
Course 4 of 4
CVS Health Retail Customer Service Professional Certificate
Skills you'll gain: Customer Service, Empathy, Greeting Customers, Professionalism, Active Listening, De-escalation Techniques, Time Management, Transaction Processing, Problem Solving, E-Commerce, Product Knowledge, Data Entry, Customer Engagement, Conflict Management, Upselling, Communication Strategies, Ability To Meet Deadlines, Communication, Cross Selling, Interviewing Skills
Rated 4.6 out of 5
(495 reviews)
Beginner
View details
Introduction to Customer Service
Course 1 of 4
Interacting with Customers
Course 2 of 4
Retail Customer Service
Course 3 of 4
Preparing for Your Retail Customer Service Role
Course 4 of 4

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¹ Median salary, job opening, and degree data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2025 - 10/1/2026)