Customer Service Representative
If you like assisting customers with inquiries, solving problems, and communicating effectively this role is for you.
A Customer Service Representative addresses customer inquiries, resolves issues, and provides support. They ensure customer satisfaction through effective communication, problem-solving, and product knowledge.
Skills you’ll need: Customer Service, Communication, Problem Solving, Empathy, Interpersonal Communications, Multitasking, Time Management, Detail Oriented
Recommended credentials
Introduction to Customer Service
Course 1 of 4
Interacting with Customers
Course 2 of 4
Call Center Customer Service
Course 3 of 4
Preparing for Your Call Center Customer Service Role
Course 4 of 4
Introduction to Customer Service
Course 1 of 4
Interacting with Customers
Course 2 of 4
Retail Customer Service
Course 3 of 4
Preparing for Your Retail Customer Service Role
Course 4 of 4
What brings you to Coursera today?
A Bookkeeper records transactions, maintains ledgers, and prepares reports, ensuring accuracy and compliance using tools like QuickBooks or Xero.
description:A Bookkeeper records transactions, maintains ledgers, and prepares reports, ensuring accuracy and compliance using tools like QuickBooks or Xero.
If you like: managing financial records, attention to detail, working with numbers.
This role has a $51,072 median salary ¹.
This role has approximately 229,113 jobs available ¹.
A Business Analyst analyzes data and processes to identify business needs, providing insights to optimize operations and support strategic decisions.
description:A Business Analyst analyzes data and processes to identify business needs, providing insights to optimize operations and support strategic decisions.
If you like: analyzing data to improve business processes, solving organizational problems, creating reports.
This role has a $100,736 median salary ¹.
This role has approximately 113,262 jobs available ¹.
A Sales Operations Specialist optimizes sales processes, analyzes data, and manages CRM systems, forecasting, and reporting to enhance efficiency.
description:A Sales Operations Specialist optimizes sales processes, analyzes data, and manages CRM systems, forecasting, and reporting to enhance efficiency.
If you like: analyzing sales data, supporting sales teams, optimizing sales processes.
This role has a $63,360 median salary ¹.
This role has approximately 17,151 jobs available ¹.
A Real Estate Agent assists clients in buying, selling, and renting properties, providing market insights and handling negotiations.
description:A Real Estate Agent assists clients in buying, selling, and renting properties, providing market insights and handling negotiations.
If you like: helping clients buy and sell properties, understanding real estate markets, negotiating property deals.
This role has a $122,240 median salary ¹.
This role has approximately 77,051 jobs available ¹.
Credentials
¹ Median salary, job opening, and degree data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (8/1/2025 - 8/1/2026)