
Dubai College of Tourism
Skills you'll gain: Travel Arrangements, Client Services, Customer Inquiries, Booking (Sales), Proposal Development, Proposal Writing, Customer Service, Customer Data Management, Customer Communications Management, Office Procedures, Hospitality, Order Processing, Strategic Sourcing, Request for Proposal, Product Knowledge, Cost Estimation, Workflow Management, Document Management
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: ChatGPT, Customer Service, Personalized Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer Inquiries, Generative AI Agents, Customer experience improvement, AI Integrations, Customer experience strategy (CX), Product Support, Standard Operating Procedure, System Configuration
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: QuickBooks (Accounting Software), Reconciliation, Financial Reporting, Bookkeeping, Inventory Management, Ledgers (Accounting), Inventory Management System, Workflow Management, Inventory Control, Accounting Software, Sales Tax, Inventory and Warehousing, Accounting Records, Balancing (Ledger/Billing), Small Business Accounting, Business Reporting, Inventory Control Systems, Accounts Payable and Receivable, Expense Management, Financial Data
Beginner · Specialization · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Ledgers (Accounting), Accounting Records, Payroll Reporting, Small Business Accounting, Accounting Systems, Payroll Processing, Billing & Invoicing, Payroll Administration, Accounts Payable, General Accounting, Standard Accounting Practices, Sales Tax
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Database Development, Billing & Invoicing, Billing, Database Application, Application Design, Registration, Program Development, Restaurant Operation, Invoicing, Restaurant Management, Systems Development, UI Components, Order Entry, Order Management, Scalability, Authentications
Beginner · Course · 1 - 3 Months

Skills you'll gain: Facebook, Web Presence, Social Media Marketing, Social Media, Social Media Management, Customer Inquiries, Social Media Content, Customer Service, Customer experience improvement, Marketing Automation, Marketing, Marketing Communications, Content Development and Management, User Accounts, Administration, Business Administration
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Content Performance Analysis, Customer Support, Customer Communications Management, Customer Inquiries, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Knowledge Transfer, Customer Relationship Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Customer experience improvement, Customer Engagement, Personalized Service, Social Media Management, Social Media, Social Media Marketing, Customer Relationship Building, Event Marketing, Customer Inquiries, Marketing, Promotional Strategies, Marketing Strategies, Strategic Communication, Communication Strategies, Business Strategy
Beginner · Guided Project · Less Than 2 Hours

Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication
Mixed · Course · 1 - 3 Months

Skills you'll gain: Ledgers (Accounting), Bookkeeping, Cash Flows, Financial Accounting, Financial Statement Analysis, Financial Reporting, Financial Statements, Small Business Accounting, Cash Management, Financial Analysis, Accounting, General Accounting, Accounting Records, Balancing (Ledger/Billing), Reconciliation, Standard Accounting Practices, Balance Sheet, Income Statement, General Ledger, Profit and Loss (P&L) Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Invoicing, Accounts Payable, Vendor Relationship Management, Billing Inquiries, Vendor Management, Payment Processing and Collection, Process Flow Diagrams, Workflow Management, Business Communication, Accounts Payable and Receivable, Payment Processing, Standard Operating Procedure, Document Management, Communication, Communication Strategies, Procedure Development
Beginner · Course · 1 - 4 Weeks