
Skills you'll gain: Salesforce, Data Management, Customer Relationship Management (CRM) Software, Systems Administration, Customer Relationship Management, Administration, Dashboard, Management Reporting, Business Reporting, Enterprise Application Management, User Provisioning, User Accounts, Business Software, Data Modeling, Workflow Management, Data Import/Export, Client Support, Role-Based Access Control (RBAC), Multi-Tenant Cloud Environments, Process Development
Beginner · Course · 3 - 6 Months

Skills you'll gain: Technical Support and Services, Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Hardware Troubleshooting, Issue Tracking
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Hardware Troubleshooting, Microsoft Azure, Generative AI, Data Storage Technologies, Virtual Networking, Dashboard Creation, Data Storage, Hybrid Cloud Computing, Generative Model Architectures, Enterprise Application Management, Cloud Computing, Data Management, Virtualization and Virtual Machines, Data Maintenance, Collaborative Software, System Configuration, Network Protocols, TCP/IP, IT Infrastructure, Security Controls
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Salesforce, Administration, Role-Based Access Control (RBAC), Data Sharing, User Provisioning, Systems Administration, Security Controls, Data Access, User Accounts, System Configuration, Workflow Management, Data Validation, Identity and Access Management, Information Architecture, Calendar Management, Data Integrity, Data Quality, Customer Relationship Management (CRM) Software
Beginner · Course · 1 - 3 Months

Duke University
Skills you'll gain: Delegation Skills, Resource Management, Time Management, Administration, Organizational Strategy, Strategic Leadership, Human Resource Strategy, Leadership Studies, Human Resources Management and Planning, Financial Management, Organizational Leadership, Leadership Development, Cultural Diversity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), Apple software proficiency, File Management, Knowledge of Apple Software, TCP/IP, User Provisioning, Data Security, System Configuration, Network Protocols, Operating System Administration, Network Administration, Enterprise Application Management, Network Support, Software Installation, General Networking, Data Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Shell Script, Linux, Package and Software Management, Linux Administration, Linux Commands, Linux Servers, Unix Shell, Unix, Bash (Scripting Language), Systems Administration, Operating System Administration, Hardening, Patch Management, Scripting Languages, Scripting, System Monitoring, User Accounts, Dynamic Host Configuration Protocol (DHCP), Command-Line Interface, Process Management
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Servers, User Provisioning, Servers, Systems Administration, Virtualization and Virtual Machines, Scripting, Virtualization, Network Administration, Virtual Environment, File Systems, Information Technology
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Dashboard, Dashboard Creation, Collaborative Software, Management Reporting, Developing Training Materials, Problem Management, Data Presentation, Problem Solving, Performance Reporting, Data Analysis, End User Training and Support, Training and Development, Jira (Software), Network Troubleshooting, Trend Analysis, User Feedback, Data-Driven Decision-Making, Technical Support, Stakeholder Management, Document Management
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Support, End User Training and Support, Knowledge of Apple Software, System Configuration, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Mobile Security, Patch Management, Package and Software Management, iOS Development, System Monitoring, OS Process Management, Performance Tuning, Browser Compatibility
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Windows PowerShell, IT Automation, Scripting, Shell Script, Automation, Windows Servers, Data Validation, System Configuration, Scripting Languages, Microsoft Servers, Server Administration, Administration, Software Installation, Servers, Verification And Validation, Cloud Deployment, Data Import/Export, Service Management, Remote Access Systems, Extensible Markup Language (XML)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Management, IT Service Management, Service Level, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Software Documentation, Continuous Improvement Process, Customer Support, Customer experience improvement, Incident Management, AI Enablement, Record Keeping, AI Integrations
Beginner · Course · 1 - 3 Months