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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    S

    Simplilearn

    Agile and Project Management Mastery for Scrum Leaders

    Skills you'll gain: User Story, Project Management, Risk Management, Kanban Principles, Project Planning, Agile Project Management, Agile Software Development, Cost Management, Project Management Office (PMO), Backlogs, Scaled Agile Framework, Agile Methodology, Scope Management, Team Leadership, Project Estimation, Earned Value Management, Requirements Management, Sprint Planning, Organizational Structure, Sprint Retrospectives

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Politecnico di Milano

    Platform Thinking: exploiting data through platforms

    Skills you'll gain: Data Strategy, Data Ethics, Customer Data Management, Market Opportunities, Data Governance, Data Management, Data-Driven Decision-Making, Big Data, Customer Insights, Personally Identifiable Information, Advertising, Strategic Thinking, Business Transformation, Business Ethics, User Research, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Power BI Capstone Project

    Skills you'll gain: Database Design, Data-Driven Decision-Making, Dashboard, Business Intelligence, Spreadsheet Software, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Product Management Cert: Agile, Scrum & Product Owner

    Skills you'll gain: Backlogs, Product Roadmaps, Sprint Planning, Agile Product Development, Product Management, Product Strategy, Product Planning, Product Requirements, User Story, Prioritization, Stakeholder Communications

    3.8
    Rating, 3.8 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    Scrimba

    Learn Firebase

    Skills you'll gain: Application Development, Authentications, Secure Coding, Cloud Applications, Authorization (Computing), Real Time Data, User Accounts, Data Management, Data Storage

    4.5
    Rating, 4.5 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Database Creation and Modeling using MYSQL Workbench

    Skills you'll gain: MySQL Workbench, MySQL, Database Design, SQL, Database Management, Relational Databases, Databases, Data Integration, Data Manipulation, Business Intelligence

    4.4
    Rating, 4.4 out of 5 stars
    ·
    28 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    How to Build a BI Dashboard Using Google Data Studio and BigQuery

    Skills you'll gain: Dashboard, Data Import/Export, Business Intelligence, Google Cloud Platform, Data Integration, Database Development, Data Migration, Query Languages, Data Analysis, Data Management

    4.3
    Rating, 4.3 out of 5 stars
    ·
    15 reviews

    Intermediate · Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    Security with AWS: Identity and Access Management (IAM)

    Skills you'll gain: AWS Identity and Access Management (IAM), Identity and Access Management, Amazon Web Services, Role-Based Access Control (RBAC), Authorization (Computing), User Accounts, Cloud Security, Data Security, Cloud Platforms, Command-Line Interface

    4.8
    Rating, 4.8 out of 5 stars
    ·
    14 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Foundations and Reconnaissance Techniques

    Skills you'll gain: Penetration Testing, Vulnerability Scanning, Cyber Security Assessment, Vulnerability Assessments, MITRE ATT&CK Framework, Threat Detection, Infrastructure Security, Payment Card Industry (PCI) Data Security Standards, NIST 800-53, Network Analysis, General Data Protection Regulation (GDPR)

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fractal Analytics

    Design Thinking for Data Professionals

    Skills you'll gain: A/B Testing, Design Thinking, Experience Design, Data Storytelling, Dashboard, User Feedback, Solution Design, Stakeholder Engagement, Customer Insights, Interviewing Skills, Empathy & Emotional Intelligence, Business Requirements, Problem Solving

    4.5
    Rating, 4.5 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Creating Engaging Content for Facebook

    Skills you'll gain: Content Performance Analysis, Social Media Campaigns, Drive Engagement, Video Production, Photo/Video Production and Technology, Workflow Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Bridging Data and Practice for Personalized Nutrition

    Skills you'll gain: AI Personalization, Nutrition and Diet, Nutritional Assessment, Personalized Service, Clinical Nutrition, Medical Nutrition Therapy, Nutrition Education, Data Ethics, Data Collection, Patient Education And Counseling, Data Analysis, Clinical Research, Health Technology, Consumer Behaviour, Continuous Monitoring

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Agile and Project Management Mastery for Scrum Leaders: Simplilearn
  • Platform Thinking: exploiting data through platforms: Politecnico di Milano
  • Power BI Capstone Project: Edureka
  • Product Management Cert: Agile, Scrum & Product Owner: Packt
  • Learn Firebase: Scrimba
  • Database Creation and Modeling using MYSQL Workbench: Coursera
  • How to Build a BI Dashboard Using Google Data Studio and BigQuery: Google Cloud
  • Security with AWS: Identity and Access Management (IAM) : Coursera
  • Foundations and Reconnaissance Techniques: Packt
  • Design Thinking for Data Professionals: Fractal Analytics

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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