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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    LearnQuest

    Strategic Selling and Account Management

    Skills you'll gain: Account Management, Consultative Selling, Selling Techniques, Business Risk Management, Upselling, Business Metrics, Business Communication, Sales Pipelines, Overcoming Objections, Sales Process, Solution Selling, Business Transformation, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Analytics

    Beginner · Specialization · 1 - 3 Months

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    Coursera

    Product Intelligence: Unlock Insights for Product Success

    Skills you'll gain: Data Storytelling, Data Presentation, Data-Driven Decision-Making, Strategic Decision-Making, Product Management, Customer Insights, Data Analysis, Forecasting, A/B Testing, Business Analytics, Analytics, Prioritization, Statistical Analysis, Business Metrics, User Research, Customer Retention, Machine Learning Methods, Root Cause Analysis, Statistical Methods, Stakeholder Communications

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
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    M

    Microsoft

    Building AI Cloud Apps with Microsoft Azure

    Skills you'll gain: Responsible AI, Cloud Development, Image Analysis, Anomaly Detection, Prompt Engineering, Microsoft Copilot, Microsoft Azure, Cloud Storage, Data Storage, Cloud Applications, Text Mining, Microsoft Development Tools, Unsupervised Learning, Cloud Deployment, Data Storage Technologies, Natural Language Processing, Continuous Deployment, Computer Vision, Cloud Computing, Machine Learning

    4.4
    Rating, 4.4 out of 5 stars
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    699 reviews

    Intermediate · Specialization · 3 - 6 Months

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    Copenhagen Business School

    An Introduction to Consumer Neuroscience & Neuromarketing

    Skills you'll gain: Consumer Behaviour, Marketing Psychology, Decision Making, Brand Management, Human Learning, Customer Insights, Market Research, Business Ethics, Marketing, Advertising, Ethical Standards And Conduct, Psychology, Data Collection

    4.7
    Rating, 4.7 out of 5 stars
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    3.5K reviews

    Beginner · Course · 1 - 3 Months

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    Coursera

    Architect and Scale Robust Multi-Cloud AI Systems

    Skills you'll gain: Multi-Cloud, Enterprise Architecture, Cloud Computing Architecture, Cloud Platforms, Data-Driven Decision-Making, Solution Architecture, Systems Architecture, Cloud Infrastructure, Cloud Services, Artificial Intelligence and Machine Learning (AI/ML), Scalability, CI/CD, IT Security Architecture, Infrastructure As A Service (IaaS), Capacity Planning, Systems Analysis, Security Controls, Cost Containment, Blueprinting, Continuous Monitoring

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    U

    University of Pennsylvania

    Introduction to Operations Management

    Skills you'll gain: Process Improvement, Operational Efficiency, Process Management, Process Analysis, Process Mapping, Operations Management, Process Optimization, Capacity Planning, Statistical Process Controls, Quality Management, Performance Measurement, Inventory Management System, Root Cause Analysis

    4.5
    Rating, 4.5 out of 5 stars
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    2.8K reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Email Marketing Metrics & Drafts

    Skills you'll gain: Newsletters, Email Marketing, Content Performance Analysis, Driving engagement, Digital Marketing, Campaign Management, Marketing Effectiveness, Marketing Materials, Business Metrics, Customer Engagement, Performance Metric, Content Creation, Key Performance Indicators (KPIs), Performance Measurement

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Coursera

    Market Research: Design Impactful Surveys

    Skills you'll gain: Surveys, Market Research, Customer Insights, Marketing, Marketing Analytics, User Research, Research Methodologies, Market Analysis, Google Analytics, Data Collection, Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Coursera

    Deploy Secure No-Code AI Apps Fast

    Skills you'll gain: Application Deployment, No-Code Development, Cloud Deployment, AI Security, Cloud Security, Data Security, Configuration Management, Risk Mitigation, Production Management

    Intermediate · Course · 1 - 4 Weeks

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    LearnKartS

    Email Etiquette

    Skills you'll gain: Business Communication, Communication, Global Marketing, Intercultural Competence

    4.8
    Rating, 4.8 out of 5 stars
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    31 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    University of California, Irvine

    Inventory Management

    Skills you'll gain: Inventory Control, Inventory Management, Inventory Accounting, Operations Management, Supply Chain Management, Microsoft Excel, Supply Chain Planning, Order Management, Warehouse Management, Demand Planning, Logistics Management, Excel Formulas, Service Level, Operations, Data Management, Customer Data Management, Forecasting, Data Collection, Stakeholder Engagement

    4.5
    Rating, 4.5 out of 5 stars
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    231 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
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    Duke University

    Behavioral Finance

    Skills you'll gain: Behavioral Economics, Decision Making, Financial Planning, Finance, Consumer Behaviour, Financial Analysis, Economics, Psychology, Probability & Statistics, Risk Analysis

    4.4
    Rating, 4.4 out of 5 stars
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    4.5K reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Strategic Selling and Account Management: LearnQuest
  • Product Intelligence: Unlock Insights for Product Success: Coursera
  • Building AI Cloud Apps with Microsoft Azure: Microsoft
  • An Introduction to Consumer Neuroscience & Neuromarketing : Copenhagen Business School
  • Architect and Scale Robust Multi-Cloud AI Systems: Coursera
  • Introduction to Operations Management: University of Pennsylvania
  • Email Marketing Metrics & Drafts: Coursera
  • Market Research: Design Impactful Surveys: Coursera
  • Deploy Secure No-Code AI Apps Fast: Coursera
  • Email Etiquette: LearnKartS

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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