Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.
University of Illinois Urbana-Champaign
Skills you'll gain: Operations Management, Business Operations, Operational Analysis, Manufacturing Operations, Quality Management, Organizational Strategy, Decision Making, Process Analysis, Inventory Management System, Supply Chain, Strategic Decision-Making, Supply Chain Management, Process Design, Statistical Process Controls, Capacity Management
Build toward a degree
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Computing, Computer Security Awareness Training, Technical Support, Desktop Support, Hardware Troubleshooting, End User Training and Support, System Support, Network Support, Cybersecurity, Help Desk Support, Network Troubleshooting, Computer Hardware, Data Storage, Customer Service, Debugging, Information Technology Operations, Operating Systems
Intermediate · Course · 1 - 3 Months
SAS
Skills you'll gain: Data Manipulation, SAS (Software), Data Access, Data Import/Export, Microsoft Excel, Data Analysis, Data Transformation, Requirements Analysis, Statistical Programming, Exploratory Data Analysis, Data Validation, Statistical Analysis, Data Wrangling, Data Processing, Data Preprocessing, Pivot Tables And Charts, Data Integration, SQL, Data Cleansing, Descriptive Statistics
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Model Deployment, Feature Engineering, PySpark, Data Import/Export, Big Data, Apache Spark, Dashboard, Cloud Services, Cloud Deployment, Apache Hadoop, Applied Machine Learning, Data Architecture, Apache Hive, Application Programming Interface (API), Jupyter, Data Storage, Data Quality, Advanced Analytics, Serverless Computing, SQL
Intermediate · Specialization · 3 - 6 Months

Università Bocconi
Skills you'll gain: Resource Management, Leadership and Management, Business Management, Team Management, Brand Management, Leadership Studies, Art History, Fundraising, Data-Driven Decision-Making, Customer Relationship Management, Marketing, Customer experience strategy (CX)
Mixed · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Sales Strategy, Marketing Psychology, Marketing Materials, Copywriting, Sales, Selling Techniques, Consumer Behaviour, Marketing, Marketing Strategies, Target Audience, Promotional Strategies, ChatGPT, Customer Relationship Building
Mixed · Course · 1 - 3 Months

Skills you'll gain: Email Marketing, Paid media, Target Audience, Data Storytelling, Social Media Marketing, Social Media Strategy, Content Creation, Search Engine Optimization, Marketing Budgets, Order Fulfillment, Media Planning, Search Engine Marketing, Google Ads, Social Media Management, Customer Retention, Customer Relationship Management, E-Commerce, Performance marketing, Email Automation, Marketing
Beginner · Professional Certificate · 3 - 6 Months

Korea Advanced Institute of Science and Technology(KAIST)
Skills you'll gain: New Product Development, Supply Chain, Supply Chain Management, Supply Chain Planning, Quality Management, Logistics Management, Supplier Management, Inventory Management System, Corporate Sustainability, Coordination, Value Propositions, Operational Efficiency, Continuous Improvement Process, Consumer Behaviour
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Scrum (Software Development), Team Building, Team Management, Backlogs, Agile Project Management, Agile Methodology, Sprint Retrospectives, Team Leadership, Sprint Planning, User Story, Cross-Functional Collaboration, Case Studies, Project Management, Resilience
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Strategic Sourcing, Supplier Management, Procurement, Vendor Management, Project Scoping, Market Analysis, Supply Chain, Market Intelligence, Market Research, Business Research, Data Collection, Project Documentation, Business Writing, Organizational Skills
Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Professional Networking, LinkedIn, Mentorship, Professional Development, Interviewing Skills, Social Media, Relationship Building, Social Media Strategy, Planning, Strategic Communication, Communication, Adaptability, Collaboration, Business Research, Negotiation, Leadership, Professionalism, Goal Setting, Personal Development, Market Research
Beginner · Specialization · 3 - 6 Months