
Skills you'll gain: Brand Loyalty, Personalized Service, Employee Surveys, Contextual Advertising
Beginner · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
Mixed · Course · 1 - 3 Months

Skills you'll gain: Customer Relationship Management (CRM) Software, Client Services, Relationship Building, Customer Insights
Advanced · Course · 1 - 4 Weeks
University of Illinois at Urbana-Champaign
Skills you'll gain: Operations Management, Supply Chain, Continuous Improvement Process, Operations, Process Improvement, Supply Chain Management, Instructional Design, Learning Management Systems, Education Software and Technology, Quality Management, Educational Materials, Digital pedagogy, Lean Manufacturing, Business Technologies, Augmented and Virtual Reality (AR/VR), Technology Strategies, Project Management, Needs Assessment, Learning Strategies, Collaboration
Credit offered
Mastertrack · 6 - 12 Months

Skills you'll gain: Requirements Elicitation, Business Analysis, Backlogs, Requirements Management, Stakeholder Engagement, Business Process, User Story, Business Requirements, Requirements Analysis, Business Modeling, Business Risk Management, Business Intelligence, Business Strategies, Financial Analysis, Performance Measurement, Business Process Modeling, Systems Analysis, Root Cause Analysis, Business Planning, Stakeholder Analysis
Intermediate · Specialization · 3 - 6 Months

Samsung
Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Software-Defined Networking, Computer Networking, Network Infrastructure, Infrastructure Architecture, Network Architecture, General Networking, Network Engineering, Technical Services, Virtualization, Cloud Deployment, Digital Transformation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cryptography, Network Security, Virtual Networking, Software-Defined Networking, Network Infrastructure, Network Architecture, Computer Networking, Virtualization, Program Development, Hardware Architecture, Open Source Technology, Performance Tuning, Unit Testing
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Product Management, Customer Insights, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Needs Assessment, Analysis, Data Collection, Technology Solutions
Mixed · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Design Thinking, Process Design, AI Enablement, Cybersecurity, Business Modeling, Agile Methodology, Project Portfolio Management, Cost Benefit Analysis, Technical Communication
Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Inquiries, Teamwork, Data Entry, Communication, Time Management
Beginner · Professional Certificate · 3 - 6 Months
Universidad de Palermo
Skills you'll gain: Performance Measurement, Strategic Marketing, Human Capital, Human Resource Strategy, Marketing, Human Resources Management and Planning, Strategic Leadership, Talent Management, Marketing Management, Branding, Employee Performance Management, Technology Strategies, Business Management, Organizational Change, Information Systems, Marketing Planning, Marketing Strategies, Business Intelligence, Business Operations, Brand Strategy
Credit offered
Mastertrack · 6 - 12 Months