• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience Improvement

Results for "customer experience improvement"


  • A

    Automatic Data Processing, Inc. (ADP)

    Effective Onboarding

    Skills you'll gain: Employee Onboarding, Employee Retention, Talent Acquisition, Employee Engagement, New Hire Orientations, Continuous Improvement Process, Process Development, Process Improvement, Relationship Building, Performance Metric, Employee Performance Management, Drive Engagement, Performance Management, Goal Setting, Internal Communications, Communication, Leadership Development

    ★ 4.5 (20) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Michigan

    High Stakes Leadership: Leading in Times of Crisis

    Skills you'll gain: Crisis Management, Communication Planning, Leadership, Strategic Communication, Leadership Development, Resilience, Stakeholder Communications, Organizational Leadership, Stakeholder Management, Business Continuity Planning, Stakeholder Engagement, Contingency Planning, Business Continuity, Organizational Change, Dealing With Ambiguity, Stakeholder Analysis, Communication Strategies, Risk Management, Change Management, Communication

    ★ 4.7 (444) · Intermediate · Course · 1 - 4 Weeks

  • T

    Tecnológico de Monterrey

    Requerimientos, planeación, ejecución y medición de estrategias para redes sociales

    Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Social Media Campaigns, Social Media Management, Content Marketing, Plan Execution, Communication Planning, Performance Measurement, Marketing Strategies, Integrated Marketing Communications, Content Strategy, Strategic Communication, Campaign Management, Campaign Planning, Marketing, Communication Strategies, Customer Engagement

    ★ 4.5 (539) · Mixed · Course · 1 - 3 Months

  • B

    Board Infinity

    .Net Full Stack Foundation

    Skills you'll gain: Application Development, Application Frameworks, Development Environment, Web Development, Microsoft Visual Studio, Microsoft Development Tools

    ★ 4.1 (289) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Michigan

    Generative AI in Business

    Skills you'll gain: AI Integrations, AI Personalization, Generative AI, AI Product Strategy, Generative Model Architectures, AI Enablement, Data Integration, Customer experience strategy (CX), Strategic Thinking, Communication Planning, Innovation, Performance Analysis, Performance Measurement, Verbal Strategic Communication, Business Analysis, Project Risk Management, Project Performance, Business Strategies, Business Process Management, Decision Making

    ★ 4.8 (132) · Beginner · Specialization · 1 - 3 Months

  • C

    Coursera

    Get Started with Canva

    Skills you'll gain: Multimedia, Canva (Software), Animations, Graphics Software, Design, Graphic and Visual Design Software, Video Production, Graphic Design, Marketing

    ★ 4.4 (278) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Virginia

    Pricing Strategy in Practice

    Skills you'll gain: Market Dynamics, Revenue Management, Presentations, Consumer Behaviour, Customer Analysis, Competitive Analysis, Market Research, Business Strategy, Market Analysis, Case Studies, Market Share, B2B Sales

    ★ 4.7 (171) · Intermediate · Course · 1 - 4 Weeks

  • G

    Goldman Sachs

    Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women

    Skills you'll gain: Marketing Strategies, Strategic Marketing, Digital Marketing Tools, Target Market, Sales Strategy, Marketing Planning, Marketing, Marketing Effectiveness, Target Audience, Sales Process, Sales, Marketing Strategy and Techniques, Marketing Analytics, Sales Development, Brand Strategy, Digital Marketing, Branding, Brand Management, Market Research, Business Metrics

    ★ 4.6 (1.4K) · Mixed · Course · 1 - 4 Weeks

  • U

    University of Washington

    Social Media Data Analytics

    Skills you'll gain: Social Media Analytics, Text Mining, Unstructured Data, Quantitative Research, Data Visualization, Statistical Analysis, Analysis, Data Presentation, Data Analysis, Statistical Methods, Data Mining, Analytics, Statistical Programming, Correlation Analysis, R (Software), Application Programming Interface (API), R Programming, Regression Analysis, Data Collection, Python Programming

    ★ 4.1 (298) · Intermediate · Course · 1 - 4 Weeks

  • L

    LearnKartS

    Salesforce Introduction

    Skills you'll gain: Salesforce, User Provisioning, Customer Relationship Management (CRM) Software, Cloud Applications, Email Automation, Account Management, Identity and Access Management, Data Management

    ★ 3.7 (47) · Beginner · Course · 1 - 4 Weeks

  • M

    Microsoft

    Market Research and Competitive Analysis

    Skills you'll gain: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Customer Analysis, Market Intelligence, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Data-Driven Decision-Making, Product Management, User Research, Product Development, Target Audience, Product Strategy, Gap Analysis

    ★ 4.5 (49) · Beginner · Course · 1 - 4 Weeks

  • A

    Arizona State University

    Semiconductor Packaging Manufacturing

    Skills you'll gain: Statistical Process Controls, Process Control, Quality Assurance, Semiconductors, Process Validation, Production Process, Verification And Validation, Manufacturing Operations, Manufacturing Processes, Manufacturing and Production, Manufacturing Standards, Process Improvement, Process Analysis, Product Testing, Process Flow Diagrams, Electronics Engineering, Electronics, Reliability, Performance Testing

    ★ 4.7 (70) · Beginner · Course · 1 - 3 Months

1…174175176…718

In summary, here are 10 of our most popular customer experience improvement courses

  • Effective Onboarding: Automatic Data Processing, Inc. (ADP)
  • High Stakes Leadership: Leading in Times of Crisis: University of Michigan
  • Requerimientos, planeación, ejecución y medición de estrategias para redes sociales: Tecnológico de Monterrey
  • .Net Full Stack Foundation: Board Infinity
  • Generative AI in Business: University of Michigan
  • Get Started with Canva: Coursera
  • Pricing Strategy in Practice: University of Virginia
  • Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women: Goldman Sachs
  • Social Media Data Analytics: University of Washington
  • Salesforce Introduction: LearnKartS

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok