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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Scaling Product and Processes

    Skills you'll gain: Growth Strategies, Entrepreneurship, Performance Measurement, Key Performance Indicators (KPIs), Business Development, Go To Market Strategy, Sales Management, Product Management, Sales Strategy, Product Development, Operational Efficiency, Business Strategies, Business Process, Business Strategy, Price Negotiation, Customer Acquisition Management, Investments, Leadership and Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Alteryx Advanced

    Skills you'll gain: Data Cleansing, Data Manipulation, Advanced Analytics, Applied Machine Learning, Data Wrangling, Fraud detection, Data Transformation, Predictive Modeling, Machine Learning, Data Pipelines, Data Preprocessing, Feature Engineering, Sampling (Statistics), Data Integration, Model Evaluation, Workflow Management, Complex Problem Solving

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    The Complete Product Management Fundamentals

    Skills you'll gain: Product Roadmaps, Agile Methodology, Product Management, Wireframing, A/B Testing, Microsoft Teams, Sprint Planning, Project Management, ChatGPT, Kanban Principles

    Beginner · Course · 1 - 3 Months

  • U

    University of Maryland, College Park

    Program Management Fundamentals: Driving Strategic Change

    Skills you'll gain: Stakeholder Engagement, Program Management, Stakeholder Management, Change Management, Strategic Leadership, Product Roadmaps, Leadership, Organizational Change, Organizational Strategy, Project Management Office (PMO), Project Management, Digital Transformation, Decision Making

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    National Taiwan University

    農企業管理學 (Agribusiness Management)

    Skills you'll gain: Financial Management, Production Management, Economics, Capital Budgeting, Business Management, Marketing, Marketing Strategies, Advertising, Business Economics, Consumer Behaviour, Supply Chain Management, Market Research, Decision Making

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Getting There and Going Beyond

    Skills you'll gain: Systems Engineering, Aerospace Basic Quality System Standards, Global Positioning Systems, Engineering Design Process, Control Systems, Systems Integration, Engineering, Human Factors, System Testing, Communication Systems, Robotics, Automation, Structural Engineering, Thermal Management, Physical Science, Electric Power Systems, Environmental Monitoring, Mechanics

    5
    Rating, 5 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    BFSI Essentials: Unlocking Finance Careers

    Skills you'll gain: Investment Banking, Financial Services, Banking Services, Insurance, Financial Inclusion, Business Ethics, Insurance Policies, Professional Networking, Interviewing Skills, Banking, Customer experience strategy (CX), Compensation Analysis, Finance, Underwriting, Regulatory Compliance, Financial Analysis, Portfolio Management, Financial Planning, Wealth Management, Risk Management

    4.2
    Rating, 4.2 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Product Management Cert: Agile, Scrum & Product Owner

    Skills you'll gain: Backlogs, Product Roadmaps, Sprint Planning, Agile Product Development, Product Management, Product Strategy, Product Planning, Product Requirements, User Story, Prioritization, Stakeholder Communications

    3.8
    Rating, 3.8 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Income Features in ProfitBooks

    Skills you'll gain: Order Management, Sales Process, Accounting Software, Inventory Control, Small Business Accounting, Inventory Management System, Customer Relationship Management (CRM) Software, Financial Reporting, Accounts Receivable, Cloud Security, Sales, Amazon Web Services, Data Security, Billing & Invoicing, Reconciliation, Accounting, Estimation, Finance

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Leading Oneself with Purpose and Meaning

    Skills you'll gain: Self-Awareness, Personal Development, Growth Mindedness, Initiative and Leadership, Personal Attributes, Accountability, Leadership, Resilience, Visionary, Goal Setting, Social Impact

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    39 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    K

    Khalifa University

    AI for Executives

    Skills you'll gain: Data Strategy, Customer Relationship Management (CRM) Software, AI Personalization, AI Enablement, Sales Enablement, Model Deployment, Feature Engineering, Data Governance, Responsible AI, Model Evaluation, Data Preprocessing, Transfer Learning, Data Quality, Customer Data Management, Sales Management, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Reinforcement Learning, Natural Language Processing

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    P

    Packt

    Kaizen Event: Become a Certified Kaizen Event Specialist

    Skills you'll gain: Process Analysis, Kaizen Methodology, Process Mapping, Process Improvement, Solution Delivery, Business Process Improvement, Continuous Improvement Process, Team Management, Lean Methodologies, Brainstorming, Root Cause Analysis, Key Performance Indicators (KPIs), Cross-Functional Collaboration, Goal Setting

    Intermediate · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Scaling Product and Processes: IE Business School
  • Alteryx Advanced: Packt
  • The Complete Product Management Fundamentals: Packt
  • Program Management Fundamentals: Driving Strategic Change: University of Maryland, College Park
  • 農企業管理學 (Agribusiness Management): National Taiwan University
  • Getting There and Going Beyond: University of Colorado Boulder
  • BFSI Essentials: Unlocking Finance Careers: Board Infinity
  • Product Management Cert: Agile, Scrum & Product Owner: Packt
  • Income Features in ProfitBooks: Coursera
  • Leading Oneself with Purpose and Meaning: University of Colorado Boulder

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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