Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Colorado Boulder
Skills you'll gain: Marketing Operations, Operations Management, Technical Management, Marketing Management, Media Planning, Marketing Strategies, Customer Relationship Management, Sales Management, Marketing and Public Relations, Verbal Communication Skills, Supply Chain Management, Branding, Marketing Budgets, Supply Chain, Loyalty Programs, Business Operations, Presentations, Financial Forecasting, Brand Management, Forecasting
Build toward a degree
Beginner · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Strategic Decision-Making, Strategic Leadership, Organizational Strategy, Corporate Strategy, Business Strategy, Organizational Structure, Performance Management, Health Care Administration, Business Management, Strategic Partnership, Leadership, Mergers & Acquisitions, Analysis, Competitive Analysis, New Business Development, Market Analysis, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Journalism, Music, Culture, Media and Communications, Liberal Arts, Art History, Storytelling, World History, Visualization (Computer Graphics), Cinematography, Science and Research, Writing
Beginner · Course · 1 - 3 Months

Skills you'll gain: Blockchain, Programming Principles, Computational Logic, Software Development Tools, Development Environment, Secure Coding, Business Logic, Other Programming Languages, Program Development, Data Structures, Data Management, Development Testing, Debugging
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Import/Export, Pandas (Python Package), Pivot Tables And Charts, Jupyter, Microsoft Excel, Data Analysis, Data Manipulation, Python Programming, Data Structures, Development Environment, Object Oriented Programming (OOP)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Tableau Software, Data Transformation, Data Integration, SQL Server Integration Services (SSIS), Data Visualization Software, Relational Databases, Data Management, Advanced Analytics, Data Analysis, Data Preprocessing, Data Cleansing, Business Intelligence, Forecasting
Intermediate · Course · 1 - 4 Weeks

Scrimba
Skills you'll gain: Cascading Style Sheets (CSS), Responsive Web Design, HTML and CSS, Web Design and Development, Front-End Web Development, Web Design, Computer Programming
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Restful API, CI/CD, Model View Controller, ASP.NET, Cloud Infrastructure, Continuous Deployment, Load Balancing, OAuth, Continuous Integration, Cloud Computing, Cloud Applications, Cloud Deployment, Application Deployment, Cloud Platforms, Build Tools, Web Development, Web Applications, Microservices, Single Sign-On (SSO), Performance Tuning
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Change Management, Organizational Change, Process Development, Leadership Studies, Business Transformation, Organizational Leadership, Adaptability, Stakeholder Management, Stakeholder Engagement, Communication Planning
Beginner · Course · 1 - 4 Weeks

Howard University
Skills you'll gain: Design Thinking, Product Design, Business Solutions, Customer Insights, User Centered Design, Information Systems, Brainstorming, User Research, Ideation, Business Transformation, Digital Transformation, User Feedback, Product Testing
Intermediate · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: No-Code Development, Application Development, User Experience, User Interface (UI), Data Modeling, Sprint Retrospectives, Platform As A Service (PaaS), Service Recovery, Digital Transformation, Application Design, Drive Engagement, Technology Solutions, User Feedback, Cloud-Based Integration, Application Deployment, Customer Engagement, Product Lifecycle Management, Product Management, System Implementation, Systems Integration
Beginner · Specialization · 3 - 6 Months

Samsung
Skills you'll gain: Hardware Troubleshooting, Display Devices, Electrical Safety, Technical Support, System Support, Test Equipment, Quality Assurance
Intermediate · Course · 1 - 4 Weeks