Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Fundação Instituto de Administração
Skills you'll gain: Big Data, Data Mining, Data-Driven Decision-Making, Marketing Automation, Marketing Strategies, Customer experience strategy (CX), Digital Transformation, Marketing Analytics, Ggplot2, Marketing, Data Visualization Software, Plot (Graphics), Data Modeling, R Programming, Analytics, Data Science, Data Analysis, Innovation, Business Analytics, Data Manipulation
Beginner · Specialization · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Graph Theory, Data Structures, Algorithms, Tree Maps, Network Analysis, Computational Thinking, Python Programming
Build toward a degree
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Sustainable Development, Socioeconomics, Community Development, Sustainable Business, Social Impact, Governance, Systems Thinking, Multimedia, Case Studies, Innovation, Stakeholder Engagement, Analysis, Consumer Behaviour
Beginner · Course · 1 - 3 Months

MathWorks
Skills you'll gain: Model Evaluation, Computer Vision, Model Deployment, Anomaly Detection, Convolutional Neural Networks, Image Analysis, Transfer Learning, Matlab, Deep Learning, Artificial Neural Networks, Applied Machine Learning, PyTorch (Machine Learning Library), Data Preprocessing, Classification Algorithms, Data Visualization, Data Synthesis, Performance Tuning, Data Analysis
Beginner · Specialization · 1 - 3 Months

Rice University
Skills you'll gain: Differentiated Instruction, Diversity Awareness, Web Content Accessibility Guidelines, digital literacy, Instructional Strategies, Culture, Education Software and Technology, Special Education, Cultural Responsiveness, Intercultural Competence, Cultural Diversity, Teaching, Instructing, Curriculum Planning, English Language, Learning Management Systems, Lifelong Learning, Student Engagement, Lesson Planning, Language Learning
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Natural Language Processing, Microsoft Azure, Computer Vision, No-Code Development, Machine Learning, AI Workflows, Predictive Modeling, Artificial Intelligence, Responsible AI, Model Deployment
Beginner · Course · 1 - 4 Weeks

AI CERTs
Skills you'll gain: Design Thinking, Responsible AI, Design, User Experience Design, Creative Design, Persona (User Experience), Design and Product, User Interface and User Experience (UI/UX) Design, Data Ethics, Artificial Intelligence, UI/UX Strategy, Innovation, Machine Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: A/B Testing, Google Analytics, Web Analytics, User Experience, Web Content, Target Audience, Marketing Effectiveness, Goal Setting, Marketing, Content Development and Management, Analytics
Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Program Evaluation, School Psychology, Higher Education, Education and Training, Child Development, Curriculum Planning, Goal Setting, Self-Awareness, Emotional Intelligence, Pedagogy, Social Skills, Empathy
Advanced · Course · 1 - 3 Months

Meta
Skills you'll gain: React Native, Mobile Development, GitHub, User Interface and User Experience (UI/UX) Design, Version Control, Wireframing, UI Components, User Flows, Data Store, JSON, Development Environment, SQL
Intermediate · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Higher Education, Learning Strategies, Student Support and Services, Academic Advising, Time Management, Lifelong Learning, Personal Development, Planning, Collaboration, Resourcefulness, Decision Making, Adaptability, Relationship Building
Mixed · Course · 1 - 3 Months

Skills you'll gain: AI Product Strategy, Product Lifecycle Management, Quality Assurance and Control, Product Quality (QA/QC), Product Management, Release Management, Sales Strategy, New Product Development, Performance Analysis, Responsible AI, Product Improvement, Product Marketing, Generative AI, Key Performance Indicators (KPIs), User Feedback, Risk Management, Data-Driven Decision-Making, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months