
Coursera
Skills you'll gain: Content Marketing, Content Strategy, Journey Mapping, Content Development and Management, Target Audience, Persona Development, Blogs, Content Performance Analysis, Marketing Strategies, Content Creation, Marketing Planning, Conversion Funnel Analysis, Content Management, Consumer Behaviour, Auditing, Media Buying, Web Analytics and SEO
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, B2B Sales, Lead Generation, Business Marketing, Sales Pipelines, Prospecting and Qualification, Workflow Management, Sales Development, Marketing Automation, Sales Process, Customer Relationship Management (CRM) Software, Conversion Funnel Analysis, Sales Prospecting, Process Design, Sales Enablement, Sales, Customer Analysis, Driving engagement, Content Performance Analysis, Marketing
Beginner · Course · 1 - 4 Weeks

University of Arizona
Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Beginner · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: Customer Success Management, Customer Retention, Brand Loyalty, Loyalty Programs, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Customer experience strategy (CX), Software As A Service, Customer Data Management, Customer Advocacy, Customer Support, Customer Insights, Customer Service, Customer Analysis, Customer experience improvement, B2B Sales, Client Support
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Prompt Engineering, User Research, ChatGPT, UI/UX Research, Prompt Patterns, LLM Application, User Story, Design Research, Retrieval-Augmented Generation, Responsible AI, User Feedback, User Experience, User Experience Design, AI Product Strategy, UI/UX Strategy, User Interface and User Experience (UI/UX) Design, Fine-tuning, Agile Product Development, Agile Methodology, User Interface (UI)
Beginner · Course · 1 - 3 Months
Madecraft
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Personalized Service, Customer Engagement, Customer Retention, Customer Relationship Management, Brand Loyalty, Customer Communications Management, Customer Data Management, Journey Mapping, Customer Insights, Team Performance Management, Key Performance Indicators (KPIs), Service Improvement, Staff Management, Leadership Development
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Campaign Planning, Customer experience strategy (CX), Experimentation, Customer experience improvement, Customer Insights, Trend Analysis, Customer Engagement, Customer Analysis, Customer Communications Management, Customer Data Management, Culture Transformation, Customer Retention, Customer Relationship Management, Organizational Development, Customer Service, Organizational Change, Performance Measurement, Customer Acquisition Management, Customer Support, Leadership Development
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Content Performance Analysis, TikTok, Instagram, Digital Media Strategy, Social Media Strategy, Content Optimization, Social Media Marketing, Social Media Content, Social Media Management, Content Strategy, Social Media, Content Development and Management, Target Audience, Content Marketing, Driving engagement, Content Creation, Digital Brand Strategy, Marketing Strategies, Marketing Communications, Brand Awareness
Beginner · Course · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Retail Store Operations, Customer Analysis, Inventory and Warehousing, Customer Retention, Inventory Control, Order Management, Inventory Management, Order Fulfillment, Customer experience improvement, Customer Insights, AI Personalization, Order Delivery, User Research, Order Processing, Retail Management, Loyalty Programs, E-Commerce, Marketing Strategies, Digital Marketing, Business
Intermediate · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.6 (132) · Beginner · Specialization · 3 - 6 Months
IE Business School
Skills you'll gain: Brand Strategy, Value Propositions, Customer experience strategy (CX), Storytelling, Branding, Customer experience improvement, Content Marketing, Brand Management, Content Creation, Brand Awareness, Driving engagement, Logo Design, Drive Engagement, Journey Mapping, Journalism, Campaign Management, Creativity, Target Audience, Marketing Operations, Communication
★ 4.6 (1.8K) · Beginner · Specialization · 3 - 6 Months
Skills you'll gain: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Conversion Funnel Analysis, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Content, Target Market, Customer Relationship Management, Customer Engagement, Digital Media Strategy, E-Commerce, Digital Marketing, Business Marketing
★ 4.9 (72) · Beginner · Specialization · 3 - 6 Months