ServiceNow Courses

Skills you'll gain: Prometheus (Software), CI/CD, Grafana, DevOps, Continuous Integration, Kubernetes, Continuous Delivery, Continuous Deployment, GitHub, Docker (Software), Application Deployment, System Monitoring, Dashboard Creation, Software Visualization

Skills you'll gain: Red Hat Enterprise Linux, Linux Administration, Linux Servers, Operating System Administration, Linux Commands, Linux, Network Troubleshooting, Systems Administration, Network Administration, Network Monitoring, Technical Support and Services, System Configuration, TCP/IP, System Monitoring, IT Automation, Unix Shell, Computer Networking, Unix Commands, Command-Line Interface, Network Protocols

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Computing Platforms

Skills you'll gain: Microsoft 365, Microsoft Teams, Azure Active Directory, Microsoft Office, Microsoft Azure, User Provisioning, Multi-Tenant Cloud Environments, Collaborative Software, Help Desk Support, Document Management, Microsoft Copilot, System Configuration, Role-Based Access Control (RBAC), Cloud Services, User Accounts, Technical Support, Technical Communication, Identity and Access Management, Cloud Storage, File Management

Skills you'll gain: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support, Computer Security Incident Management

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Business Relationship Management, IT Management, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Supplier Performance Management, Practice Management, Strategic Sourcing, Supplier Management, Culture Transformation, Process Development, Technology Roadmaps, Organizational Structure, Change Management, Cross-Functional Collaboration, Process Improvement and Optimization, Risk Management

Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Intranet, Help Desk Support, Process Design, Systems Integration, Operations, Account Management, Virtual Environment

Skills you'll gain: Service Management, IT Service Management, Customer experience improvement, Service Design, Customer experience strategy (CX), Product Lifecycle Management, Customer Service, Digital Transformation, Process Design, People Management, Service Improvement, Organizational Effectiveness, Digital Design, Change Management, Risk Management, AI Enablement, Supplier Relationship Management, Company, Product, and Service Knowledge, Supplier Management, Value Propositions

Skills you'll gain: Service Oriented Architecture, Performance Tuning, Transaction Processing, Proxy Servers, Middleware, System Monitoring, Data Pipelines, Hardening, Security Controls, Enterprise Architecture, Performance Testing, Cyber Security Policies, Virtualization, Hardware Troubleshooting, Network Routing, Endpoint Security, Application Programming Interface (API), Debugging, Extensible Languages and XML, Hardware Architecture

Skills you'll gain: User Accounts, User Provisioning, Email Security, Change Control, Health Informatics, Identity and Access Management, Network Troubleshooting, Help Desk Support, Azure Active Directory, Medical Privacy, End User Training and Support, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Desktop Support, Technical Support and Services, Microsoft Office, Verification And Validation, Change Requests, Technical Support, Information Technology, Operations

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, IT Management, Governance, Information Technology, Governance Risk Management and Compliance, Service Improvement, Stakeholder Management, Digital Transformation, Continuous Improvement Process, Operational Efficiency, Responsible AI, Process Improvement, Cross-Functional Collaboration, Corporate Sustainability, Process Optimization

Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis