Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

28DIGITAL
Skills you'll gain: Data Strategy, Data-Driven Decision-Making, Big Data, Data Science, NoSQL, Data Modeling, Data Storage Technologies, Analytics, Business Analytics, Data Analysis, Risking, Machine Learning, Unsupervised Learning, Regression Analysis, Descriptive Analytics, Supervised Learning, Artificial Intelligence and Machine Learning (AI/ML), Classification Algorithms
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Java Programming, Java, Integrated Development Environments, Mobile Development, Computer Programming, Programming Principles, Object Oriented Programming (OOP), Debugging, Data Structures
Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Tidyverse (R Package), Rmarkdown, R Programming, Ggplot2, Data Import/Export, Data Visualization, Data Manipulation, Data Visualization Software, Data Analysis, Data Science, Data Storytelling, Statistical Analysis, Relational Databases, Data Cleansing, Data Transformation, Statistical Programming, Data Integration, Software Installation, Programming Principles, Communication
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Prompt Engineering, ChatGPT, Patient Communication, Generative AI, LLM Application, Telehealth, Health Technology, Artificial Intelligence, Natural Language Processing
Beginner · Guided Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: Help Desk Support, System Configuration, Computer Hardware, Networking Hardware, Hardware Troubleshooting, Technical Support, Peripheral Devices, Desktop Support, Computer Networking, General Networking, Operating Systems, Wireless Networks
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Portfolio Management, Portfolio Risk, Financial Modeling, Correlation Analysis, Investment Management, Financial Analysis, Risk Modeling
Intermediate · Guided Project · Less Than 2 Hours

Georgia Institute of Technology
Skills you'll gain: Music, Multimedia, Design, Web Content Accessibility Guidelines, Usability Testing, Design Thinking, User Experience Design, Human Centered Design
Intermediate · Course · 1 - 3 Months

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Global Marketing, Cultural Sensitivity, Customer Engagement, Revenue Management, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Marketing Strategy and Techniques, Personalized Service, Brand Management, Price Negotiation, Customer Relationship Management, Business Modeling, Innovation, Content Strategy, User Experience Design, Digital Transformation, Data-Driven Decision-Making, Business Management, Artificial Intelligence, Metadata Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Automation, Productivity, Time Management, Automation, ChatGPT, Artificial Intelligence, AI Enablement, Prompt Engineering, Business Process Automation, Natural Language Processing, Generative AI
Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Systems Thinking, Sustainable Systems, Sustainable Development, Food and Beverage, Nutrition and Diet, Economics, Environmental Science, Energy and Utilities, Production Process, Water Resources, Land Management, Environment and Resource Management, Culture, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Technical University of Munich (TUM)
Skills you'll gain: Prompt Engineering, Amazon Bedrock, MLOps (Machine Learning Operations), Innovation, Design Thinking, Generative AI, Ideation, Amazon Web Services, Lean Methodologies, Model Evaluation, Product Development, User Experience Design, New Product Development, Agile Product Development, Machine Learning, User Research
Beginner · Course · 1 - 3 Months

Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Marketing Design, Target Audience, Customer Insights, Marketing, Content Creation, User Research, Goal Setting, Promotional Strategies, Social Media, Persona Development, Marketing Strategies, Customer Analysis, Digital Marketing
Beginner · Course · 1 - 4 Weeks