Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Johns Hopkins University
Skills you'll gain: Data Visualization Software, Interactive Data Visualization, Geospatial Information and Technology, Geospatial Mapping, Color Theory, Spatial Data Analysis, Tree Maps, Data Storytelling, Tableau Software, Data Mapping, Text Mining, Unstructured Data, Network Analysis, Graph Theory
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Workplace inclusivity, Diversity and Inclusion, Culture Transformation, Safety Culture, Diversity Training, Cognitive flexibility, Leadership, Organizational Leadership, Team Management, Empathy, Drive Engagement, Cultural Diversity, Diversity Equity and Inclusion Initiatives, Collaboration, Diversity Awareness, Diversity Programs, Innovation, Employee Engagement, Adaptability, Communication
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Prompt Engineering, ChatGPT, Data Validation, Data Analysis, Data-Driven Decision-Making, Analytics, Analytical Skills
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Competitive Analysis, Business Strategy, Strategic Thinking, Market Analysis, Competitive Intelligence, Case Studies, Corporate Strategy, Customer Analysis, Market Dynamics, Market Opportunities, Strategic Planning, New Business Development, Supplier Management, Entrepreneurship, Leadership
Intermediate · Guided Project · Less Than 2 Hours
Skills you'll gain: Healthcare Project Management, Project Risk Management, Process Improvement, Performance Metric, Continuous Improvement Process, Risk Management, Project Coordination, Project Performance, Risk Analysis, Health Care Procedure and Regulation, Project Management Software, Workflow Management, Project Management, Collaborative Software, Collaboration, Project Implementation, Regulatory Affairs, Health Technology, Compliance Management, Key Performance Indicators (KPIs)
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Machine Learning Methods, Machine Learning, Machine Learning Software, Model Training, Machine Learning Algorithms, Applied Machine Learning, Model Optimization, Model Evaluation, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Research Design, Data Collection, Data Capture, Classification Algorithms, Experimentation, Data Validation, Amazon Web Services, Data Quality, Statistical Analysis
Intermediate · Course · 1 - 3 Months

Knowledge Accelerators
Skills you'll gain: Dashboard Creation, Pivot Tables And Charts, Power BI, Spreadsheet Software, Data Analysis, Analytics, Business Modeling, Business Analysis, Data Storytelling, Data Presentation, Microsoft 365, Trend Analysis, Data Security, Data Entry, Data Management, Productivity
Intermediate · Course · 1 - 3 Months

Skills you'll gain: De-escalation Techniques, Interpersonal Communications, Anthropic Claude, Empathy, Organizational Development, Customer Complaint Resolution, AI literacy, Quality Assessment, Knowledge Transfer, Active Listening, ChatGPT, Communication, AI Workflows, Customer Analysis, Customer and Client Support, Quality Improvement, Customer Support, Content Performance Analysis, Independent Thinking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Key Performance Indicators (KPIs), Budget Management, Performance Analysis, Performance Metric, Financial Management, Financial Data, Performance Measurement, Account Strategy, Data Analysis, Account Management, Performance Reporting, Analytics, Data-Driven Decision-Making, Customer Analysis, Data Visualization Software, Customer Data Management, Power BI, Customer Insights, Budgeting, Microsoft Copilot
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: MySQL, Business Intelligence, Role-Based Access Control (RBAC), SQL, Relational Databases, Database Software, Data Presentation, Database Management Systems, Data Visualization Software, Database Management, Databases, Data Access, Authorization (Computing), Query Languages, Performance Tuning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Lakes, Data Governance, Transaction Processing, Microsoft Azure, Security Controls, Data Architecture, Power BI, Data Warehousing, Dataflow, Data Management, Identity and Access Management, Azure Active Directory, Data Pipelines, Role-Based Access Control (RBAC), Data Integration, Query Languages, Data Integrity, Real Time Data, Data Quality, Data Transformation
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Gemini, Google Gemini, Generative AI, Predictive Modeling, Google Cloud Platform, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Query Languages, Python Programming, Customer Relationship Management (CRM) Software, Customer Relationship Management, Data Processing
Intermediate · Course · 1 - 4 Weeks