
Alex Genadinik
Skills you'll gain: Verbal Communication Skills, De-escalation Techniques, Customer Service, Communication, Emotional Intelligence, Client Support, Customer and Client Support, Communication Strategies, Customer Support, Customer experience improvement
★ 4.1 (7) · Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, HubSpot CRM, Marketing Automation, Email Marketing, Email Automation
Intermediate · Course · 1 - 4 Weeks

Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Telephone Skills, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication
★ 4.6 (103) · Beginner · Course · 1 - 3 Months

AI CERTs
Skills you'll gain: AI Integrations, Quality Monitoring, Emerging Technologies
Beginner · Course · 1 - 3 Months

Harvard Business Review
Skills you'll gain: Marketing Planning, Customer Engagement, Value Propositions, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour
Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: User Accounts, User Provisioning, Email Security, Change Control, Health Informatics, Identity and Access Management, Help Desk Support, Medical Privacy, System Support, Verification And Validation, Technical Support, Information Technology, Record Keeping, Operations
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Analysis, Driving engagement, Account Strategy, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Lead Generation, Search Engine Optimization, Sales Prospecting, Upselling, B2B Sales, Marketing, Marketing Strategies, Content Creation
Mixed · Course · 1 - 4 Weeks

The Skill Valley
Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Customer experience improvement, Service Design, Service Improvement, Quality Assurance, Customer Support, Information Technology Operations, Customer Service, Needs Assessment, Operational Excellence, Operations, Incident Management, Customer Demand Planning, Change Requests, Demand Planning, Course Development, Planning, Business
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Service, Customer experience improvement, AI Integrations
★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Performance Analysis, Interpersonal Communications, Customer and Client Support, Leadership Development, Performance Metric, Leadership, Customer Communications Management, Communication, Verbal Communication Skills
Mixed · Course · 1 - 3 Months