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  1. Categories
  2. Customer And Client Support

Results for "customer and client support"


  • A

    Alex Genadinik

    Dealing With Angry Customers In Customer Service

    Skills you'll gain: Verbal Communication Skills, De-escalation Techniques, Customer Service, Communication, Emotional Intelligence, Client Support, Customer and Client Support, Communication Strategies, Customer Support, Customer experience improvement

    4.1 stars, 7 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.1 (7) · Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Segment and Retain Customers

    Skills you'll gain: Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, HubSpot CRM, Marketing Automation, Email Marketing, Email Automation

    Intermediate · Course · 1 - 4 Weeks

  • M

    Microsoft

    Advanced Tools & Communication in Healthcare Support

    Beginner · Course · 1 - 3 Months

  • C

    CVS Health

    Call Center Customer Service

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Telephone Skills, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication

    4.6 stars, 103 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.6 (103) · Beginner · Course · 1 - 3 Months

  • A

    AI CERTs

    Customer Service with AI

    Skills you'll gain: AI Integrations, Quality Monitoring, Emerging Technologies

    Beginner · Course · 1 - 3 Months

  • H

    Harvard Business Review

    Succeed with Customers

    Skills you'll gain: Marketing Planning, Customer Engagement, Value Propositions, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour

    Intermediate · Course · 1 - 4 Weeks

  • M

    Microsoft

    Microsoft 365 Platform Support

    Skills you'll gain: User Accounts, User Provisioning, Email Security, Change Control, Health Informatics, Identity and Access Management, Help Desk Support, Medical Privacy, System Support, Verification And Validation, Technical Support, Information Technology, Record Keeping, Operations

    Beginner · Course · 1 - 3 Months

    Category: New
    New
  • M

    Microsoft

    Customer Engagement & Relationship

    Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Analysis, Driving engagement, Account Strategy, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation

    Beginner · Course · 1 - 3 Months

    Category: New
    New
  • A

    Alex Genadinik

    ABM - Account Based Marketing To Get The Biggest 5% Clients

    Skills you'll gain: Lead Generation, Search Engine Optimization, Sales Prospecting, Upselling, B2B Sales, Marketing, Marketing Strategies, Content Creation

    Mixed · Course · 1 - 4 Weeks

  • T

    The Skill Valley

    ITIL 5 Service Design, Transition, and Delivery

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Customer experience improvement, Service Design, Service Improvement, Quality Assurance, Customer Support, Information Technology Operations, Customer Service, Needs Assessment, Operational Excellence, Operations, Incident Management, Customer Demand Planning, Change Requests, Demand Planning, Course Development, Planning, Business

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
  • C

    Coursera

    GenAI for Customer Service Representatives

    Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Service, Customer experience improvement, AI Integrations

    4.9 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks

  • L

    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Performance Analysis, Interpersonal Communications, Customer and Client Support, Leadership Development, Performance Metric, Leadership, Customer Communications Management, Communication, Verbal Communication Skills

    Mixed · Course · 1 - 3 Months

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