
Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer experience improvement, Client Services, Customer Service, Customer Inquiries, Insurance and Warranty Claims Processing, Service Improvement, Product Knowledge, Interpersonal Communications, Retail Store Operations, Verbal Strategic Communication, Communication
★ 4.6 (8) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Process Analysis, Operational Efficiency, Business Operations, Operational Excellence, Operations Management, Operational Analysis, Process Management, Operations, Business Process, Business Process Improvement, Process Improvement and Optimization, Process Improvement, Customer experience improvement, Continuous Improvement Process, Business Development, Growth Strategies, Technology Strategies, Business Technologies, Technology Solutions
★ 4.6 (386) · Mixed · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Selling Techniques, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Social Media, Communication, Time Management
★ 4.6 (87) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Retail Banking, Banking Services, Banking, Payment Systems, Mortgage Loans, Credit/Debit Card Processing, Lending and Underwriting, Consumer Lending, Fraud detection, Payment Processing, Merchant Services, Loans, Deposit Accounts, Financial Services, Credit Risk, Financial Systems, Business Mathematics, Financial Regulation, Payment Processing and Collection, Risk Control
★ 4.9 (10) · Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Closing (Sales), Price Negotiation, Sales Management, Sales Operations, B2B Sales, Sales Process, Negotiation, Selling Techniques, Enterprise Sales, Sales Pipelines, Sales Presentation, Sales, Presentations, Sales Presentations, Stakeholder Analysis, Strategic Planning, Stakeholder Management, Conversion Funnel Analysis, Planning, Decision Making
Intermediate · Course · 3 - 6 Months

Dubai College of Tourism
Skills you'll gain: Booking (Sales), Travel Arrangements, Selling Techniques, General Sales Practices, Sales, Sales Process, Hospitality, Financial Acumen, Client Services, Financial Analysis, Workflow Management, Proposal Development, Document Management, Customer Communications Management
★ 4.7 (56) · Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Cloud Platform, Dataflow, Big Data, Data Pipelines, Data Store, Serverless Computing, Data Migration, Model Training, Apache Hadoop, Data Storage Technologies, Identity and Access Management, Data Storage, Tensorflow, Cloud Storage, AI Personalization, Advanced Analytics, Applied Machine Learning, Site Reliability Engineering, AI Integrations, Data Processing
★ 4 (135) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Retail Management, Retail Store Operations, Retail Sales, Merchandising, Customer Analysis, Customer Insights, Product Assortment, Promotional Strategies, Strategic Marketing, Market Intelligence, Integrated Marketing Communications, Consumer Behaviour, Promotions and Campaigns, Marketing Communications, Operations Management, Financial Management, Competitive Analysis, Organizational Structure
★ 5 (17) · Mixed · Course · 1 - 3 Months

Dubai College of Tourism
Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Hotels and Accommodations, Revenue Management, Greeting Customers, Hospitality Services, Office Procedures, Hospitality, Hotel And Restaurant Management, Hospitality Management, Administrative Support and Clerical Tasks, Customer Service, Verbal Communication Skills, Upselling, Office Administration, Interpersonal Communications, Communication Strategies, Operational Efficiency
★ 4.7 (69) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Retail Banking, Banking, Banking Services, Customer Service, Client Services, Customer Relationship Building, Financial Regulation, Customer Retention, Customer experience strategy (CX), Payment Systems, Payment Processing, Regulatory Compliance, Risk Management, Business Risk Management, Compliance Management, Compliance Training, Risk Management Framework, Regulatory Requirements, Financial Controls, Automated Clearing House
★ 4.9 (11) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Retail Management, Case Studies, Retail Store Operations, Competitive Analysis, Market Analysis, Strategic Planning, Business Strategy, Competitive Intelligence, Business Management, Milestones (Project Management), Growth Strategies, Organizational Strategy, Analysis, Spatial Data Analysis
★ 5 (12) · Mixed · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Digital Transformation, Supply Chain Management, E-Commerce, Supply Chain, Retail Store Operations, Analytics, Digital Analysis, Supply Chain Systems, Business Analytics, Business Technologies, Descriptive Analytics, Customer Demand Planning, Customer experience strategy (CX), Predictive Analytics, Consumer Behaviour, Decision Making
★ 4.6 (125) · Beginner · Course · 1 - 4 Weeks