• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • P

    Packt

    Power Apps Development: Tips, Tricks & Best Practices

    Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Project Planning, No-Code Development, Microsoft 365, Application Deployment, Requirements Analysis, Application Development, Application Lifecycle Management, Power BI, Business Logic, Microsoft Copilot, Solution Delivery, Microsoft Teams, Governance, Development Environment, Microsoft PowerPoint, Data Integration, Software Development, Microsoft Outlook

    Intermediate · Course · 3 - 6 Months

  • C

    Coursera

    Erste Schritte in Facebook Ads Manager

    Skills you'll gain: Meta Ads Manager, Facebook, Social Media Management, Social Media Marketing, Social Media, Marketing Budgets, Social Media Strategy, Social Media Campaigns, Advertising, Advertising Campaigns, Online Advertising, Paid media, Budget Management, Web Presence, Customer Engagement

    Intermediate · Guided Project · Less Than 2 Hours

  • U

    University of Pennsylvania

    沃顿商务基础毕业项目 (中文版)

    Skills you'll gain: Business Planning, Financial Modeling, Strategic Thinking, Business Strategy, Operations Management, Oral Expression, Marketing Planning, Production Planning, Market Opportunities, Risk Analysis, Marketing Communications, Analysis, Verbal Communication Skills, Strategic Marketing, Cost Benefit Analysis, Communication, Financial Forecasting, Financial Analysis, Product Marketing, Consumer Behaviour

    Beginner · Course · 1 - 3 Months

  • E

    EDUCBA

    Analyze and Manage Stakeholder Communications Effectively

    Skills you'll gain: Stakeholder Management, Stakeholder Communications, Stakeholder Analysis, Stakeholder Engagement, Communication Planning, Strategic Communication, Project Management Institute (PMI) Methodology, Communication Strategies, Expectation Management, Strategic Leadership, Project Management, Customer Analysis, Customer Communications Management, Drive Engagement, Relationship Management, Customer Relationship Building, Change Management, Communication, Data Visualization, Prioritization

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Develop and Evaluate LLM Features Effectively

    Skills you'll gain: User Acceptance Testing (UAT), Product Requirements, LLM Application, User Requirements Documents, Acceptance Testing, AI Product Strategy, Large Language Modeling, User Story, Verification And Validation, Test Planning, Functional Requirement, Functional Testing, Business Requirements, Requirements Analysis, Key Performance Indicators (KPIs), Prioritization

    Intermediate · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Preparando o Marketing Digital

    Skills you'll gain: Marketing Strategies, Digital Brand Strategy, Customer Analysis, Customer experience strategy (CX), Marketing Planning, Target Market, Digital Marketing, Customer Insights, Content Strategy, Target Audience, Marketing Effectiveness, Brand Marketing, Persona Development, Brand Strategy, Agile Methodology, Journey Mapping, Storytelling, Consumer Behaviour, Conversion Funnel Analysis

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    ThoughtSpot-Based BI Analytics

    Skills you'll gain: Dashboard, Dashboard Creation, Interactive Data Visualization, Business Intelligence, Data Visualization, Predictive Analytics, Business Intelligence Software, Data Presentation, Business Analytics, Data Literacy, Advanced Analytics, Analytics, Trend Analysis, Data-Driven Decision-Making, Forecasting, Stakeholder Communications, AI Enablement, Data Analysis, Real Time Data

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Introduction to Embedded Software Testing

    Skills you'll gain: Scenario Testing, Test Planning, Unit Testing, Functional Testing, Debugging, Hardware Troubleshooting

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Getting Started with Scrum

    Skills you'll gain: Sprint Retrospectives, Backlogs, Agile Software Development, Agile Methodology, Process Improvement, Continuous Improvement Process, Team Oriented, Meeting Facilitation, Prioritization, Cross-Functional Collaboration

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    NLP – Machine Learning Models in Python

    Skills you'll gain: Model Evaluation, Dimensionality Reduction, Classification Algorithms, Text Mining, Applied Machine Learning, Statistical Machine Learning, Machine Learning Algorithms, Supervised Learning, Unsupervised Learning, Python Programming, Data Mining, Bayesian Statistics

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Optimize Campaigns: Data-Driven Marketing

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Data-Driven Marketing, Cross-Channel Marketing, Target Audience, Digital Analysis, Marketing Effectiveness, Digital Marketing Campaigns, Campaign Management, Data Presentation, Performance Measurement, Advertising Campaigns, Marketing Channel, Marketing Strategies, Consumer Behaviour, Performance Analysis, Market Analysis, Marketing Budgets, Resource Allocation

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Spark Instant Rapport

    Skills you'll gain: B2B Sales, Rapport Building, Sales Development, Sales, Sales Training, Phone Sales, Customer Engagement, Sales Prospecting, Relationship Building, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Relationship Building, Outbound Calls, Data-Driven Decision-Making, Performance Metric, Performance Measurement, Key Performance Indicators (KPIs)

    Intermediate · Course · 1 - 4 Weeks

1…312313314…349

In summary, here are 10 of our most popular customer success courses

  • Power Apps Development: Tips, Tricks & Best Practices: Packt
  • Erste Schritte in Facebook Ads Manager: Coursera
  • 沃顿商务基础毕业项目 (中文版): University of Pennsylvania
  • Analyze and Manage Stakeholder Communications Effectively: EDUCBA
  • Develop and Evaluate LLM Features Effectively: Coursera
  • Preparando o Marketing Digital: Fundação Instituto de Administração
  • ThoughtSpot-Based BI Analytics: Coursera
  • Introduction to Embedded Software Testing: Coursera
  • Getting Started with Scrum: Packt
  • NLP – Machine Learning Models in Python: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok