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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Trees, SVM and Unsupervised Learning

    Skills you'll gain: Model Evaluation, Applied Machine Learning, Unsupervised Learning, Classification And Regression Tree (CART), Decision Tree Learning, Artificial Neural Networks, Classification Algorithms, Supervised Learning, Machine Learning Algorithms, Random Forest Algorithm, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), Dimensionality Reduction, Statistics

    Build toward a degree

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Create Model-driven Power App for Rental Company

    Skills you'll gain: Microsoft Power Platform, Database Application, No-Code Development, Business Process, Workflow Management, Process Management, Microsoft 365, Data Modeling, Process Flow Diagrams

    3.6
    Rating, 3.6 out of 5 stars
    ·
    18 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    C

    Coursera

    Advanced Agile for Product Managers: Scaling Agile Teams

    Skills you'll gain: Scaled Agile Framework, Agile Product Development, Sprint Planning, Agile Methodology, Cross-Functional Collaboration, Dependency Analysis, Coordinating, Strategic Leadership, Product Management, Collaboration, Leadership, Performance Measurement, Team Performance Management, Coordination, Release Management, Prioritization, Innovation, Estimation

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Codio

    Security Infrastructure Management

    Skills you'll gain: Endpoint Security, Infrastructure Security, Security Management, Network Security, Cyber Security Policies, Security Controls, Data Security, Security Strategy, Application Security, IT Infrastructure, Information Management, Enterprise Security, Data Integrity

    5
    Rating, 5 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Rust Programming Masterclass from Beginner to Expert

    Skills you'll gain: Rust (Programming Language), Data Structures, Package and Software Management, Blockchain, Development Environment, Web Development, Programming Principles, Web Servers, Restful API, System Programming, Maintainability, Algorithms, Integrated Development Environments, Software Testing, Unit Testing, Software Design Patterns, Development Testing, Debugging

    3.8
    Rating, 3.8 out of 5 stars
    ·
    23 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for management professionals

    Skills you'll gain: AI Enablement, Operations Management, Automation, Digital Transformation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Speaking to a Technical Group

    Skills you'll gain: Verbal Communication Skills, Public Speaking, Technical Communication, Presentations, Persuasive Communication, Storytelling, Non-Verbal Communication, Microsoft PowerPoint, Communication, Target Audience, Interpersonal Communications, Contingency Planning

    Build toward a degree

    4.5
    Rating, 4.5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Intermediate Ethical Hacking Techniques

    Skills you'll gain: Metasploit, Open Web Application Security Project (OWASP), Penetration Testing, Vulnerability Scanning, Exploitation techniques, Vulnerability Assessments, Brute-force attacks, Web Applications, Cybersecurity, Firewall, Network Security, Wireless Networks, Network Analysis, SQL

    3.8
    Rating, 3.8 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Automatic Data Processing, Inc. (ADP)

    Effective Onboarding

    Skills you'll gain: Employee Onboarding, Employee Retention, Talent Acquisition, New Hire Orientations, Continuous Improvement Process, Process Development, Relationship Building, Performance Metric, Drive Engagement, Performance Management, Internal Communications, Communication, Leadership Development

    4.5
    Rating, 4.5 out of 5 stars
    ·
    13 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    I

    Illinois Tech

    Social Media Marketing Analytics

    Skills you'll gain: Web Analytics, Paid media, Digital Marketing, Email Marketing, Marketing Analytics, Social Media Marketing, Earned Media, Social Media Campaigns, Social Media, Analytics, Owned Media, Digital Advertising, Performance Measurement, Mobile Banking, Data-Driven Decision-Making, Consumer Behaviour, Data Ethics, Key Performance Indicators (KPIs), Data Collection

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Resampling, Selection and Splines

    Skills you'll gain: Data Science, Model Evaluation, Statistical Machine Learning, Dimensionality Reduction, Statistical Modeling, Statistical Analysis, Sampling (Statistics), Statistical Methods, Regression Analysis, Statistical Inference, Statistics, Applied Mathematics, Logistic Regression, Probability Distribution

    Build toward a degree

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Work with Gemini Models in BigQuery

    Skills you'll gain: Google Gemini, Generative AI, Predictive Modeling, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Python Programming, Customer Relationship Management

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Trees, SVM and Unsupervised Learning: University of Colorado Boulder
  • Create Model-driven Power App for Rental Company: Coursera
  • Advanced Agile for Product Managers: Scaling Agile Teams: Coursera
  • Security Infrastructure Management: Codio
  • Rust Programming Masterclass from Beginner to Expert: Packt
  • Introduction to AI for management professionals: AI Business School
  • Speaking to a Technical Group: University of Colorado Boulder
  • Intermediate Ethical Hacking Techniques: Packt
  • Effective Onboarding: Automatic Data Processing, Inc. (ADP)
  • Social Media Marketing Analytics: Illinois Tech

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