Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Model Evaluation, Applied Machine Learning, Unsupervised Learning, Classification And Regression Tree (CART), Decision Tree Learning, Artificial Neural Networks, Classification Algorithms, Supervised Learning, Machine Learning Algorithms, Random Forest Algorithm, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), Dimensionality Reduction, Statistics
Build toward a degree
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Power Platform, Database Application, No-Code Development, Business Process, Workflow Management, Process Management, Microsoft 365, Data Modeling, Process Flow Diagrams
Beginner · Guided Project · Less Than 2 Hours
Skills you'll gain: Scaled Agile Framework, Agile Product Development, Sprint Planning, Agile Methodology, Cross-Functional Collaboration, Dependency Analysis, Coordinating, Strategic Leadership, Product Management, Collaboration, Leadership, Performance Measurement, Team Performance Management, Coordination, Release Management, Prioritization, Innovation, Estimation
Advanced · Course · 1 - 4 Weeks
Skills you'll gain: Endpoint Security, Infrastructure Security, Security Management, Network Security, Cyber Security Policies, Security Controls, Data Security, Security Strategy, Application Security, IT Infrastructure, Information Management, Enterprise Security, Data Integrity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Rust (Programming Language), Data Structures, Package and Software Management, Blockchain, Development Environment, Web Development, Programming Principles, Web Servers, Restful API, System Programming, Maintainability, Algorithms, Integrated Development Environments, Software Testing, Unit Testing, Software Design Patterns, Development Testing, Debugging
Beginner · Specialization · 3 - 6 Months

AI Business School
Skills you'll gain: AI Enablement, Operations Management, Automation, Digital Transformation
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Verbal Communication Skills, Public Speaking, Technical Communication, Presentations, Persuasive Communication, Storytelling, Non-Verbal Communication, Microsoft PowerPoint, Communication, Target Audience, Interpersonal Communications, Contingency Planning
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Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Metasploit, Open Web Application Security Project (OWASP), Penetration Testing, Vulnerability Scanning, Exploitation techniques, Vulnerability Assessments, Brute-force attacks, Web Applications, Cybersecurity, Firewall, Network Security, Wireless Networks, Network Analysis, SQL
Intermediate · Course · 1 - 4 Weeks

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Employee Onboarding, Employee Retention, Talent Acquisition, New Hire Orientations, Continuous Improvement Process, Process Development, Relationship Building, Performance Metric, Drive Engagement, Performance Management, Internal Communications, Communication, Leadership Development
Intermediate · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Web Analytics, Paid media, Digital Marketing, Email Marketing, Marketing Analytics, Social Media Marketing, Earned Media, Social Media Campaigns, Social Media, Analytics, Owned Media, Digital Advertising, Performance Measurement, Mobile Banking, Data-Driven Decision-Making, Consumer Behaviour, Data Ethics, Key Performance Indicators (KPIs), Data Collection
Intermediate · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Data Science, Model Evaluation, Statistical Machine Learning, Dimensionality Reduction, Statistical Modeling, Statistical Analysis, Sampling (Statistics), Statistical Methods, Regression Analysis, Statistical Inference, Statistics, Applied Mathematics, Logistic Regression, Probability Distribution
Build toward a degree
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Generative AI, Predictive Modeling, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Python Programming, Customer Relationship Management
Intermediate · Course · 1 - 4 Weeks