CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

Board Infinity
Skills you'll gain: Email Automation, Email Marketing, Content Performance Analysis, Marketing Automation, Email Security, Campaign Management, Performance Analysis, Personalized Campaigns, Process Optimization, HubSpot CRM, Performance Measurement, Process Improvement and Optimization, Customer Retention, Customer Engagement, Workflow Management, A/B Testing, Journey Mapping, Authentications
Intermediate · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: Sales Prospecting, Prospecting and Qualification, Generative AI Agents, Sales, Sales Enablement, Sales Strategy, Customer Relationship Management (CRM) Software, Email Automation, Sales Process, Customer Relationship Management, Prioritization, Personalized Campaigns, AI Personalization, AI Enablement, Calendar Management, AI Workflows, AI Integrations, Business Ethics, Responsible AI, Artificial Intelligence
Beginner · Course · 3 - 6 Months

Skills you'll gain: Salesforce, Administration, Role-Based Access Control (RBAC), Data Sharing, User Provisioning, Systems Administration, Security Controls, Data Access, User Accounts, System Configuration, Workflow Management, Data Validation, Identity and Access Management, Information Architecture, Calendar Management, Data Integrity, Data Quality, Customer Relationship Management (CRM) Software
Beginner · Course · 1 - 3 Months

Skills you'll gain: Sales Pipelines, Closing (Sales), Sales Process, Prospecting and Qualification, Price Negotiation, Sales Management, Negotiation, Selling Techniques, Sales, Lead Generation, Sales Prospecting, Sales Training, Sales Strategy, Enterprise Sales, Customer Analysis, Sales Enablement, Marketing Analytics, Account Strategy, Customer Relationship Management (CRM) Software, Account Management
Beginner · Course · 1 - 4 Weeks

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Internet Of Things, Data Ethics, Building Information Modeling, Energy and Utilities, Disabilities, Sustainable Technologies, Customer experience improvement, Sustainable Business, Business Strategies, Customer Relationship Management, Customer Relationship Management (CRM) Software, Sustainable Architecture, Governance, Sustainable Design, Facility Management, Business, Economic Development, Business Operations, Technology Strategies, Behavioral Management
Beginner · Specialization · 3 - 6 Months

The Expert Academy
Skills you'll gain: Enterprise Sales, B2B Sales, Selling Techniques, Customer Success Management, Sales, Sales Strategy, Overcoming Objections, General Sales Practices, Contract Negotiation, Customer Retention, Sales Management, Procurement, Customer Relationship Management, Sales Process, Collaboration, Price Negotiation, Negotiation, Stakeholder Engagement, Stakeholder Management, Coaching
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Sales Process, Contract Negotiation, Legal Strategy, Business Ethics, Cultural Responsiveness, Collaborative Software, AI Personalization, Customer Engagement, AI literacy
Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sales Pipelines, Overcoming Objections, Sales Management, Sales Process, Team Motivation, Sales Development, Performance Analysis, Regional Sales, Selling Techniques, Team Performance Management, Prospecting and Qualification, Sales Training, Sales, Performance Measurement, Dashboard, Management Training And Development, Customer Relationship Management (CRM) Software, Business Ethics, Drive Engagement, Team Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Communication Strategies, Strategic Communication, Communication Planning, Compassion, Solution Delivery
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, AI Workflows, AI Orchestration, Salesforce, Agentic Workflows, Generative AI Agents, AI Integrations, Agentic systems, Responsible AI, Artificial Intelligence, Coordinating, AI Security, Coordination, Software Testing, Performance Testing, Enterprise Architecture, Customer Relationship Management (CRM) Software, Model Evaluation, Application Lifecycle Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Closing (Sales), Overcoming Objections, Consultative Selling, Consultative Approaches, Sales, Solution Selling, Selling Techniques, Sales Presentations, General Sales Practices, Sales Strategy, Sales Process, Communication, Regional Sales, Sales Prospecting, Negotiation, Prospecting and Qualification, Driving engagement, Customer Engagement, Communication Strategies, Customer Relationship Management (CRM) Software
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Dashboard, Business Reporting, HubSpot CRM, Management Reporting, User Accounts, User Provisioning, Customer Relationship Management (CRM) Software, Account Management
Beginner · Guided Project · Less Than 2 Hours