
University of Arizona
Skills you'll gain: Active Listening, Surveys, Customer Relationship Building, Customer Service, Customer Retention, Team Collaboration, User Feedback, Customer Relationship Management, Customer Insights, Customer experience improvement, Customer Engagement, Customer Analysis, Data-Driven Decision-Making, Employee Engagement, Analysis, Service Design, Decision Making, Organizational Leadership, Entrepreneurship, Data Presentation
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer experience improvement, Customer Retention, Customer Success Management, Communication, Expectation Management, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Responsible AI, Customer Service, AI Personalization, Customer experience improvement, Interpersonal Communications, Personalized Service, Customer Engagement, Service Level Agreement, Customer Insights, Customer Analysis, Dashboard, Decision Making, Workflow Management, Problem Solving, Data Analysis
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Go To Market Strategy, Product Marketing, Marketing Planning, Dependency Analysis, Marketing Effectiveness, Marketing Budgets, Marketing Channel, Milestones (Project Management), Planning, Resource Allocation, Coordinating, Performance Analysis, Timelines, Cross-Functional Collaboration, Budget Management, Marketing Analytics, Management Reporting, Accountability, Customer Acquisition Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Relationship Management (CRM) Software, Sales Pipelines, Customer Relationship Management, Marketing Automation, Customer Retention, Personalized Campaigns, Marketing Analytics, Sales Process, Customer Analysis, Customer Engagement, Customer Insights, Workflow Management, Target Audience, Business Metrics, Process Analysis, Performance Measurement, Performance Metric, Sales Support
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Customer Insights, Customer Engagement, Innovation, Business Strategies, Business Strategy, Market Dynamics
★ 4.7 (42) · Intermediate · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Data-Driven Marketing, Customer Analysis, Data-Driven Decision-Making, Descriptive Analytics, Predictive Analytics, Business Analytics, Analytics, Consumer Behaviour, Data Collection, Regression Analysis, Correlation Analysis
★ 4.6 (12K) · Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Data Cleansing, Customer Relationship Management, Data Quality, Data Maintenance, Customer Data Management, Marketing Automation, Data Integrity, Workflow Management, Auditing, Records Management, Record Keeping
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Customer Relationship Management, Marketing Effectiveness, Customer Data Management, A/B Testing, Product Improvement, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
★ 4.5 (130) · Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Social Media Marketing, Market Research, Surveys, Marketing Automation, Digital Marketing Tools, Marketing, Customer Relationship Management, Content Scheduling, Brand Awareness, Social Media Management, Social Media, Marketing Effectiveness, Research Methodologies, Market Analysis, Customer Data Management, Customer Communications Management, Content Management, Analytics
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Constructive Feedback, Customer Service, Service Level, Team Performance Management, Service Management, Team Oriented, Customer Support, Management Reporting, Customer experience improvement, Service Improvement, Team Building, Performance Reporting, Business Reporting, Team Management, Customer Success Management, Employee Onboarding, Peer Review, Drive Engagement, Data Analysis, Business Communication
Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Service, Advertising, Market Research, Branding, Value Propositions, Customer Relationship Building, Customer Relationship Management, Marketing Communications, Logistics Management, Supply Chain, Logistics, Customer Analysis, Marketing, Supply Chain Management, B2B Sales, Marketing Strategies, Sales Process, Selling Techniques, Competitive Analysis, Communication
★ 4.9 (18) · Beginner · Course · 1 - 4 Weeks