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  • Customer Complaint Resolution

Results for "customer complaint resolution"


  • C

    Coursera

    Automate and Resolve Invoicing Disputes Fast

    Skills you'll gain: Billing & Invoicing, QuickBooks (Accounting Software), Billing, Invoicing, Billing Systems, Accounting Software, Payment Processing and Collection, Investigation, Claims Processing, Standard Accounting Practices, Accounting, Customer Complaint Resolution, Email Automation, Analysis, Business Process Automation, Automation, Document Management

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Virginia Darden School Foundation

    Customer Service in the Age of Generative AI

    Skills you'll gain: ChatGPT, Personalized Service, AI Personalization, Customer Communications Management, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Target Audience, Customer experience improvement, Customer Support, AI Integrations, Performance Analysis, Performance Improvement

    4.4
    Rating, 4.4 out of 5 stars
    ·
    35 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Reconciliation, Billing, and Collections Optimization

    Skills you'll gain: Balancing (Ledger/Billing), Billing & Invoicing, Accounts Payable, Accounting Software, Ledgers (Accounting), Reconciliation, Billing, Accounts Payable and Receivable, Payment Processing and Collection, Billing Systems, Accounting and Finance Software, Billing Inquiries, Accounting Records, Audit Working Papers, QuickBooks (Accounting Software), Accounts Receivable, Bookkeeping, Invoicing, Financial Accounting, Process Optimization

    Beginner · Course · 1 - 3 Months

  • A

    Alex Genadinik

    Using Surveys To Improve Your Customer Service

    Skills you'll gain: Surveys, Market Research, Survey Creation, User Feedback, Customer Insights, User Research, Research Methodologies, Customer experience improvement, Client Support, Interrigatories

    Mixed · Course · 1 - 4 Weeks

  • S

    SAP

    SAP Customer Engagement and Discovery

    Skills you'll gain: Stakeholder Engagement, Journey Mapping, Stakeholder Management, Customer Engagement, Consultative Approaches, Stakeholder Communications, Agile Methodology, Stakeholder Analysis, Requirements Elicitation, SAP Applications, SAP S/4HANA, Customer Analysis, Technical Consulting, Customer Insights, Consulting, Process Analysis, Solution Design, Business Analysis, Project Management, Business Requirements

    4.7
    Rating, 4.7 out of 5 stars
    ·
    127 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Improving Customer Retention

    Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Customer Advocacy, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Marketing Strategy and Techniques

    4.6
    Rating, 4.6 out of 5 stars
    ·
    83 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    GenAI for Customer Communication

    Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Journey Mapping, Personalized Campaigns, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Analytics, Artificial Intelligence, Generative AI, Predictive Analytics, Automation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Empathic AI Communication and Analysis

    Skills you'll gain: De-escalation Techniques, Interpersonal Communications, Anthropic Claude, Empathy, Organizational Development, Customer Complaint Resolution, AI literacy, Quality Assessment, Emotional Intelligence, Knowledge Transfer, Active Listening, ChatGPT, Communication, Customer Analysis, Customer and Client Support, Quality Improvement, Customer Support, Content Performance Analysis, Independent Thinking, Customer Communications Management

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Analyze and Respond to Customer Sentiment

    Skills you'll gain: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Communications Management, Customer Data Management, Customer Analysis, Customer Insights, Driving engagement, Digital Analysis, Customer Support, Digital Marketing, Document Management, User Feedback, Trend Analysis, Drive Engagement, Data Analysis, Analytical Skills

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Reconcile Accounts: Detect Fraud & Resolve Discrepancies

    Skills you'll gain: Fraud detection, Reconciliation, Variance Analysis, Loss Prevention, Internal Controls, Asset Protection, Accounting Records, Financial Statement Analysis, Financial Controls, Financial Statements, Investigation

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals

    Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Help Desk Support, Cloud Management, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Data Loss Prevention, Issue Tracking, Technical Documentation, Incident Management

    Beginner · Course · 1 - 4 Weeks

  • C

    CVS Health

    Preparing for Your Call Center Customer Service Role

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Professionalism, Verbal Communication Skills, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    65 reviews

    Beginner · Course · 1 - 4 Weeks

1…567…247

In summary, here are 10 of our most popular customer complaint resolution courses

  • Automate and Resolve Invoicing Disputes Fast: Coursera
  • Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
  • Reconciliation, Billing, and Collections Optimization: Coursera
  • Using Surveys To Improve Your Customer Service: Alex Genadinik
  • SAP Customer Engagement and Discovery: SAP
  • Improving Customer Retention: Coursera
  • GenAI for Customer Communication: Coursera
  • Empathic AI Communication and Analysis: Coursera
  • Analyze and Respond to Customer Sentiment: Coursera
  • Reconcile Accounts: Detect Fraud & Resolve Discrepancies: Coursera

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