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Results for "customer complaint resolution"


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    Alex Genadinik

    Dealing With Angry Customers In Customer Service

    Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Customer Relationship Building, Conflict Management, Empathy, Professionalism

    Mixed · Course · 1 - 4 Weeks

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    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

    Beginner · Specialization · 3 - 6 Months

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    Arizona State University

    Professional Skills: Conflict Management and Negotiation

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Social Skills, Mediation, Collaboration, Follow Through, Interpersonal Communications, Leadership, Empathy, Composure, Professionalism, Emotional Intelligence, Creative Problem-Solving, Relationship Building, Communication Strategies, Verbal Communication Skills, Problem Solving, Personal Integrity

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    AI Business School

    AI for Customer care

    Skills you'll gain: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation

    Beginner · Specialization · 1 - 3 Months

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    Meta

    Community Moderation and Conflict Resolution

    Beginner · Course · 1 - 4 Weeks

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    Creo Incubator

    Soft skills for clinicians: Conflict resolution

    Skills you'll gain: Constructive Feedback, Emotional Intelligence, Conflict Management, Empathy & Emotional Intelligence, Stress Management, Resilience, Professionalism, Clinical Leadership, Empathy, Teamwork, Problem Solving, Self-Awareness, Collaboration, Interpersonal Communications, Active Listening, Communication

    Beginner · Course · 1 - 4 Weeks

What brings you to Coursera today?

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    Coursera

    Manage Customer Journeys in HubSpot

    Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management

    Beginner · Course · 1 - 4 Weeks

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    Creo Incubator

    Leadership 101:Communication,Conflict resolution&Negotiation

    Skills you'll gain: Conflict Management, Active Listening, Creative Problem-Solving, Negotiation, Interpersonal Communications, Leadership, Communication Strategies, Stakeholder Management, Communication, Business Communication, Stakeholder Analysis, Team Leadership, Strategic Communication, Cultural Sensitivity, Stakeholder Communications, Collaboration, Business Leadership, Organizational Leadership, Leadership Development, Cross-Functional Team Leadership

    Beginner · Specialization · 1 - 3 Months

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    EDUCBA

    Customer-Centric CRM Strategy and Management

    Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis, Spatial Data Analysis

    4.5
    Rating, 4.5 out of 5 stars
    ·
    44 reviews

    Beginner · Specialization · 1 - 3 Months

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    Harvard Business Review

    Succeed with Customers

    Skills you'll gain: Marketing Planning, Customer experience strategy (CX), Customer Engagement, Value Propositions, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    Alex Genadinik

    Delivering Bad News To Customers During Customer Service

    Skills you'll gain: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Tactfulness, Professionalism, Expectation Management, Verbal Communication Skills, Communication Strategies, Empathy, Business Communication, Honesty, Creative Problem-Solving

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Solve Common Issues

    Beginner · Course · 1 - 4 Weeks

1234…234

In summary, here are 10 of our most popular customer complaint resolution courses

  • Dealing With Angry Customers In Customer Service: Alex Genadinik
  • Customer Service, Customer Support, Customer Experience: Alex Genadinik
  • Professional Skills: Conflict Management and Negotiation: Arizona State University
  • AI for Customer care: AI Business School
  • Community Moderation and Conflict Resolution: Meta
  • Soft skills for clinicians: Conflict resolution: Creo Incubator
  • Manage Customer Journeys in HubSpot: Coursera
  • Leadership 101:Communication,Conflict resolution&Negotiation: Creo Incubator
  • Customer-Centric CRM Strategy and Management: EDUCBA
  • Succeed with Customers: Harvard Business Review

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