Results for "customer complaint resolution"
Alex Genadinik
Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
ESSEC Business School
Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Verbal Communication Skills, Active Listening, Cultural Sensitivity, Oral Expression, Intercultural Competence, Cultural Diversity, Cultural Responsiveness, Interpersonal Communications, Diplomacy, Relationship Building, Labor Relations, Strategic Partnership, Case Studies, Non-Verbal Communication, Communication, Planning
Arizona State University
Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Social Skills, Collaboration, Follow Through, Interpersonal Communications, Empathy, Leadership, Composure, Professionalism, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Verbal Communication Skills, Problem Solving, Personal Integrity
Skills you'll gain: Discussion Facilitation, Conflict Management, Diversity Awareness, Responsible AI, Diversity Equity and Inclusion Initiatives, Ethical Standards And Conduct, AI literacy, Crisis Intervention, AI Integrations, Policy Development
Alex Genadinik
Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Skills you'll gain: Mediation, Conflict Management, Emotional Intelligence, Collaboration, Team Collaboration, Root Cause Analysis, Empathy, Discussion Facilitation, Communication, Communication Strategies, Employee Engagement, Employee Retention
What brings you to Coursera today?
Harvard Business Review
Skills you'll gain: Marketing Planning, Selling Techniques, Customer Engagement, Value Propositions, Strategic Marketing, Product Marketing, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Communication, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support
Alex Genadinik
Skills you'll gain: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity
Alex Genadinik
Skills you'll gain: Surveys, Market Research, Survey Creation, User Feedback, Business Research, Customer Insights, User Research, Research Methodologies, Customer Service, Customer experience improvement, Client Support
Skills you'll gain: Balancing (Ledger/Billing), Billing & Invoicing, Accounts Payable, Accounting Software, Ledgers (Accounting), Reconciliation, Billing, Accounts Payable and Receivable, Payment Processing and Collection, Billing Systems, Accounting and Finance Software, Billing Inquiries, Accounting Records, Audit Working Papers, QuickBooks (Accounting Software), Accounts Receivable, Bookkeeping, Invoicing, Financial Accounting, Process Optimization
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Case Studies, Customer Acquisition Management, Customer Analysis, Brand Loyalty, Customer experience improvement, Customer Retention, Customer Relationship Building, Customer Data Management, Competitive Analysis, Customer Engagement, Organizational Strategy, Marketing Automation, Customer Insights, Operational Analysis, Value Propositions, Market Analysis
Arizona State University
Skills you'll gain: Trustworthiness, Conflict Management, De-escalation Techniques, Collaboration, Follow Through, Leadership, Cooperation, Creative Problem-Solving, Personal Integrity, Honesty, Accountability, Emotional Intelligence, Communication Strategies, Communication, Decision Making
In summary, here are 10 of our most popular customer complaint resolution courses
- Dealing With Angry Customers In Customer Service:Â Alex Genadinik
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- Professional Skills: Conflict Management and Negotiation:Â Arizona State University
- Community Moderation and Conflict Resolution:Â Meta
- Customer Service, Customer Support, Customer Experience:Â Alex Genadinik
- Conflict Resolution & Mediation: Managing Workplace Harmony:Â Coursera
- Succeed with Customers:Â Harvard Business Review
- Delivering Bad News To Customers During Customer Service:Â Alex Genadinik
- Using Surveys To Improve Your Customer Service:Â Alex Genadinik
- Reconciliation, Billing, and Collections Optimization:Â Coursera
