• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • S

    SkillUp

    Scrum Master

    Skills you'll gain: User Story, Sprint Retrospectives, Risk Analysis, Scrum (Software Development), Sprint Planning, Backlogs, Project Risk Management, Agile Methodology, Agile Project Management, Team Building, Team Management, Project Management Institute (PMI) Methodology, Meeting Facilitation, Product Requirements, Stakeholder Engagement, Agile Product Development, Organizational Change, Project Management, Risk Management, Communication

    4.6 stars, 577 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (577) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Macquarie University

    Organisational behaviour: Know your people

    Skills you'll gain: People Management, Diversity and Inclusion, Organizational Leadership, Leadership and Management, Team Building, Team Management, Team Performance Management, Workplace inclusivity, Leadership, Intercultural Competence, Leadership Development, Diversity Awareness, People Development, Cultural Diversity, Innovation, Team Motivation, Conflict Management, Employee Engagement, Empathy & Emotional Intelligence, Communication

    4.8 stars, 1.5K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (1.5K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Developing a Winning Marketing Strategy

    Skills you'll gain: Marketing Planning, Marketing, Strategic Marketing, Marketing Strategies, Marketing Management, Branding, Marketing Strategy and Techniques, Consumer Behaviour, Brand Strategy, Brand Management, Product Planning, Product Marketing, Value Propositions, Market Analysis, Target Market, Market Research, Customer Analysis, Target Audience, Customer Insights

    4.8 stars, 1.8K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (1.8K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • D

    DeepLearning.AI

    Natural Language Processing with Probabilistic Models

    Skills you'll gain: Natural Language Processing, Markov Model, Embeddings, Data Preprocessing, Artificial Neural Networks, Machine Learning Methods, Deep Learning, Algorithms, Data Cleansing, Probability & Statistics

    4.7 stars, 1.8K reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.7 (1.8K) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Macquarie University

    Strategising: Management for Global Competitive Advantage

    Skills you'll gain: Business Strategy, Design Thinking, Supply Chain, Strategic Thinking, Supply Chain Planning, Business Ethics, Supply Chain Management, Corporate Sustainability, Sustainable Business, Customer Analysis, Emerging Technologies, Organizational Strategy, Strategic Marketing, Growth Strategies, Supply Chain Systems, Strategic Sourcing, Corporate Strategy, Environmental Social And Corporate Governance (ESG), Digital Transformation, Innovation

    4.8 stars, 1.5K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • J

    John Wiley & Sons

    Leadership and Organizational Culture Evolution

    Skills you'll gain: Culture Transformation, Organizational Leadership, Organizational Development, Organizational Structure, Organizational Strategy, Organizational Change, Strategic Leadership, Culture, Business Leadership, Organizational Effectiveness, Team Leadership, Leadership Studies, Business Transformation, Leadership Development, Leadership, Succession Planning, Organizational Skills, Employee Engagement, Adaptability

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    SkillUp

    Certified Project Manager

    Skills you'll gain: Risk Management, Team Motivation, Stakeholder Engagement, Project Planning, Project Management Life Cycle, Risk Management Framework, Project Management Institute (PMI) Methodology, Stakeholder Management, Stakeholder Communications, Project Scoping, Earned Value Management, Project Management, Project Documentation, Risk Mitigation, Risk Analysis, Meeting Facilitation, Resource Management, Stakeholder Analysis, Agile Project Management, Project Risk Management

    4.6 stars, 938 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (938) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C
    U

    Multiple educators

    AI Foundations for Executive Decision-Making

    Skills you'll gain: Leadership Studies, Machine Learning, Decision Intelligence, Machine Learning Algorithms, Organizational Leadership, Plan Execution, AI Integrations, AI literacy, Organizational Strategy, Team Leadership, Artificial Neural Networks, Business Strategy, Leadership, Management Training And Development, Governance, Risk Analysis, Corporate Strategy, Model Evaluation, Auditing, Risk Management Framework

    4.7 stars, 1.4K reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (1.4K) · Beginner · Specialization · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • U

    Universidad Nacional Autónoma de México

    Estrategias de Negociación

    Skills you'll gain: Overcoming Objections, Negotiation, Closing (Sales), Active Listening, Cooperation, Workplace inclusivity, Customer Analysis, Composure, Communication Strategies, Teamwork, Interpersonal Communications, Team Building, Communication, Conflict Management, Relationship Building, Collaboration, Strategic Partnership, Organizational Effectiveness, Leadership, Persuasive Communication

    4.8 stars, 1.2K reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.8 (1.2K) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • D

    DeepLearning.AI

    IA Para Todos (Español)

    Skills you'll gain: AI Enablement, AI Product Strategy, Responsible AI, Artificial Intelligence, AI literacy, Data Ethics, AI Integrations, Applied Machine Learning, Artificial Neural Networks, Data Science, Deep Learning, Machine Learning

    4.8 stars, 1.4K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (1.4K) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • M

    Macquarie University

    Excel Power Tools for Data Analysis

    Skills you'll gain: Power BI, Microsoft Excel, Dashboard Creation, Data Storytelling, Data Wrangling, Business Intelligence Software, Data Sharing, Data Integration

    4.9 stars, 1.3K reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.9 (1.3K) · Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Packt

    C# Fundamentals Programming Basics & Object-Oriented Design

    Skills you'll gain: C# (Programming Language), Maintainability, Object Oriented Design, Object Oriented Programming (OOP), .NET Framework, Development Environment, Code Reusability, Microsoft Development Tools, Microsoft Visual Studio, Software Engineering, Software Design, Programming Principles, Software Development Tools, Computer Programming, Computer Programming Tools, Debugging, ASP.NET, Application Deployment, Web Development, Back-End Web Development

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
1…798081…397

In summary, here are 10 of our most popular customer success courses

  • Scrum Master: SkillUp
  • Organisational behaviour: Know your people: Macquarie University
  • Developing a Winning Marketing Strategy: University of Illinois Urbana-Champaign
  • Natural Language Processing with Probabilistic Models: DeepLearning.AI
  • Strategising: Management for Global Competitive Advantage: Macquarie University
  • Leadership and Organizational Culture Evolution: John Wiley & Sons
  • Certified Project Manager: SkillUp
  • AI Foundations for Executive Decision-Making: Coursera
  • Estrategias de Negociación: Universidad Nacional Autónoma de México
  • IA Para Todos (Español): DeepLearning.AI

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok